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Service Desk Manager

4 months ago

London, United Kingdom Just IT Full time

Are you wanting to expand your abilities and grow with a fantastic company in a diverse industry?
Read below for an amazing opportunity...
About the Company
Our client has been a leading provider of IT Support and Managed Services within London since 2004. They provide a comprehensive range of enterprise level IT solutions to a range of clients from start-ups to enterprises across a variety of industry sectors
- notably to the retail, hospitality and finance sectors. Their IT services include Cloud Services, IT Procurement, Hosted Services, Communications.
About the Role
The client are seeking an experienced Service Desk Manager to lead a team of 10 analysts. The team are responsible for all first line and some second line support for central London locations and clients. You will work closely with the Technical Director toensure service offering fits the needs of the business and is to the level required. In addition, you will be responsible for the day to day supervision and management of the service desk.
About You
- Strong and proven IT support background gained on a busy IT service desk
- Strong planning and organisational skills
- Good experience either as a Manager or Team Leader / Supervisor in an IT service desk capacity
- Strong IT support background covering 1st line and 2nd line support with exposure to 3rd line support is ideal
- Strong desktop, networking and infrastructure technology support experience
- Strong experience of working in a fast paced, change environment
- Strong experience of implementing new policies & procedures, improving KPIs and improving customer service initiates
- Incident management, problem management and major incident management experience
- Service request management experience
- IT Procurement / IT Asset Management experience
- Excellent communication & team leadership skills