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IT Service Desk Manager
2 months ago
Job Summary:
We are seeking an experienced IT Service Desk Manager to join our team at i3. The successful candidate will be responsible for leading our IT Service Desk team, ensuring the delivery of high-quality IT services to our customers.
Key Responsibilities:
- Develop and implement strategies to improve IT Service Desk performance and efficiency.
- Manage and oversee the day-to-day operations of the IT Service Desk, including incident and request fulfillment.
- Lead and motivate the IT Service Desk team to achieve excellent customer satisfaction and service delivery.
- Collaborate with other teams to ensure seamless service delivery and resolve any issues that may arise.
- Develop and maintain relationships with key stakeholders, including customers, suppliers, and internal teams.
- Ensure compliance with IT service management best practices and industry standards.
- Manage and maintain accurate records and reports to track IT Service Desk performance and customer satisfaction.
Requirements:
- Proven experience in IT service management, preferably in a leadership role.
- Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of IT service management tools and technologies, including incident and request management systems.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
About i3:
i3 is a leading insurance company based in the City of London. We are committed to delivering exceptional customer service and innovative solutions to our customers.
