Service Desk Team Leader

4 weeks ago


London, United Kingdom Just IT Recruitment Full time

Are you looking for an exciting new role?

**About the Company**:
A prestigious Cyber Solutions company is looking for a Team Leader to join their growing team. This is an amazing opportunity to work in a fast paced, collaborative environment. They are looking for a proactive individual who is able to deal with technical issues in a pressurised environment while continually mentoring, training and supporting colleagues.

**Your technical responsibilities will include but not be limited to**:

- Leading, developing and managing the team’s performance, ensuring all members meet the required level of performance
- Continually reviewing Service Desk operations, processes, and tooling to determine how effective they are and identifying areas for improvement
- Providing exceptional support - you will conduct yourself in a helpful and proactive manner
- Managing support team leave requests and HR functions
- Providing support for complex systems and working closely with the Support and Infrastructure Team

**Essential Skills and personal qualities**
- 2 years relevant experience in an IT service desk environment as a team leader
- Experience supporting Active Directory, Windows and O365
- Experience in cloud/SaaS product
- Full and clean driving licence - UK wide travel will be required.



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