Impact & Performance Team Lead (Data)

6 months ago

Coventry, United Kingdom Orbit Group Full time

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

**The role**

Orbit is delighted to announce that we are recruiting a Team Lead for our Impact and Performance team, sitting within our Thriving Communities department. Joining as a Team Lead, you’ll bring previous team management experience within a fast paced, varied environment, and be passionate about upskilling and mentoring individuals, whilst working cross functionally with internal departments, monitoring and measuring data and reporting on impact and performance.

This service plays a crucial role in supporting our customers within their communities at a local level, providing support in areas such as finance, health, wellbeing, and many others. This role is part of Customer & Communities Directorate, where you'll help us to lead the way in keeping our promise to more than 100,000 customers.

**What you'll achieve**
- You’ll manage a team of Impact & Performance Coordinators and Admin & Communication Officers, to ensure the customer support programmes we run are well monitored and compliant, supporting the delivery of successful internal audits.
- Oversee data collection and evaluation processes whilst maintaining quality assurance including better verification to support quantitative and qualitative data analysis and improve the quality of our evidence.
- Support the Impact & Performance team with producing high quality quarterly and annual impact reports including accessible and engaging outputs visualisation e.g. graphs.
- Lead internal partnerships to ensure customer referral routes and customer support journeys are joined up and that data sharing is adequately and safely managed.
- Maintain records and monitoring systems and produce reports as requested to demonstrate the outcomes of the Impact and Performance Team and wider Thriving Communities Impact measurements.

**What you'll bring**

**Essential skills**
- Critical thinking and strong analytical skills.
- Report writing and reporting to a range of internal and external stakeholders, including senior management. Experience in contract governance, risk, compliance and GDPR also.
- Experience of designing and implementing data collection and evaluation processes.
- Self-motivated, organised, proactive, and driven individual who can work both autonomously and as part of a team.
- Demonstrable experience of managing successful teams.
- This role covers Orbit nationally, so occasional travel across sites and some overnight stays will be required. Driving license and access to a vehicle is required also.

**Desirable**:

- Contract management and partnership experience.

**Why Orbit?**

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

**A rewarding experience that works for you**

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

**A place to progress**

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

**A purpose to feel proud of**

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

**How we hire**

We aim to make our hiring process simple and fair:

- Interview(s)
- Decision and offer

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