Epr Rio Change Agent

2 weeks ago

Sheffield, United Kingdom Sheffield Health & Social Care NHS Foundation Trust Full time

This Change Agent role vacancy is a fantastic opportunity for those working in clinical/clerical roles to help shape the future of how SHSC record clinical information and deliver the care to their service users.

We are looking for an individual who is enthusiastic to uptake a new challenge and develop their skills.

This is an exciting chance to be part of this dynamic team during a time of exponential growth in digital transformation.

The Trust has chosen the Rio Electronic Patient Record (EPR) to support its workforce in the provision of care to the communities of Sheffield.

The Trust Board of Directors has approved the establishment of Change Agents in providing support to the Rio EPR program development and deployment of the new electronic patient record solution across the Trust

As a Rio EPR Change Agent they will engage with Service Providers across all of the Trust facilities, to develop the future ways of working and to support the smooth transition from current practices to the new Rio EPR.

This role will be part of a core group of Change Agents who are local Trust experts in their area, supported by the Senior Change Manager and have a team of Super Users to call upon for support and assistance.

**The Change Agents Will**:
Become the main drive to ensure that that the Clinical Transformation and IT teams fully understand the local requirements of their areas of expertise.

Work alongside the EPR Change Management Team, the IT department and Rio consultants.

Work with the EPR Board members to inform the respective Super Users of issues related to process and/or functionality.

Here at Sheffield Health and Social Care we are passionate about providing the very best care to the people we support, and we are looking for amazing people who share this passion to join us.

We are all very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us.

For many of us we spend as much time at work as we do at home, so it's important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of - and that's exactly what we offer.

One of our highlights of the year is our staff recognition and achievement awards, where we come together and recognise the amazing achievements of our staff. Too often the hard work that is put in day-in, day-out goes under the radar, and we're big believers in making sure excellence is recognised - and that we say thank you for that effort.

Working here you will be surrounded by a collaborative, creative and encouraging team who will ensure all support is offered to you.

Being part of a warm, vibrant and engaging team there will be lots of team work and other times where you will be working autonomously.

**Main Duties**:

- To provide technical/queries support in relation to Rio for the Super Users
- To monitor and report issues identified by Super Users and raise issues affecting the business or patient journey to the EPR Program Management Team.
- Contribute to the identification and analysis of stakeholders and support the development of the stakeholder plan, participating in its ongoing review and updating as required.
- Work collaboratively with the stakeholders and the project team to assess the readiness of the organisation to implement change
- Understand the organisational strategic and clinical drivers for implementing the change
- Support the identification and prioritisation of desired programme benefits
- Identify cultural, organisational and business constraints affecting proposed changes and support the development of strategies to overcome resistance to change with the EPR Transformation Lead
- Capture current state and develop future state process flows, for administrative, operational or clinical processes with the stakeholders, identifying areas for improvement through technology or process change
- To identify training needs and to track key staff as Super Users
- Identify appropriate / additional training requirements for staff and liaise with the IM&T training team to develop appropriate methods of training to support the change.

Main Duties
- To support the Change Management Team with the introduction of changes.
- To guide and support the Super Users in the review of the Current and Future State Processes in a timely manner in accordance with project timelines
- Identify and highlight gaps in functionality based on agreed future practice to EPR Program Board
- Identify areas of clinical risk and escalate to EPR Program Board
- Support the clear and timely communication of key project messages to super users and end users
- To highlight and report key resistors or concerns raised by the workforce to the Change Management Team
- To ensure the workforce members have an appropriate opportunity to make changes/amendments and feedback affecting them.
- Take responsibilit

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