Customer Relations Advisor

3 weeks ago

Sheffield, United Kingdom Marston Holdings Ltd Full time

Are you looking for a role you can develop within? This fast-paced role requires an excellent eye for detail, along with the ability to multitask.

We are recruiting for a Customer Relations Advisor within our Sheffield office; this role is a permanent role based in the office.

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.

The Position & Key Responsibilities

The role requires you to have the ability to proactively engage with both internal and external customers, support our Field Collection agents with directions, queries and Warrant results ensuring the system is updated with the correct information. You will carry out regulated collections and debt recovery procedures in accordance with company policy and procedures, ensuring that targets are met.


The Customer Relations team has responsibility for arranging booking of Court dates and Warrant execution dates, arranging booking of external contractors to assist on Warrant execution dates and dealing with daily update files from multiple clients ensuring any cancellations are processed accordingly and data is cleansed.

Person specification

  • Experience of handling and resolving difficult situations
  • Capable of handling high caseloads of work
  • Ability to successfully meet client SLA's.
  • Good understanding and use of Microsoft Office Applications
  • Excellent phone manner and customer service skills
  • Strong time management and organisational skills
  • Excellent attention to detail

What's in it for you?

  • Salary of £22,308
  • Hours: Monday to Friday 8am - 4pm (10am - 6pm shift may be required to cover annual leave / sickness)
  • Office based
  • Contract: Full time, 37.5 hours per week
  • Enhanced Maternity and Paternity Package NB subject to eligibility criteria
  • 25 days annual leave
  • Health Cash Plan
  • Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.

If this sounds like the job for you, please apply....

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

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