Customer Care Advisor

3 weeks ago

Sheffield, United Kingdom The Curve Group Full time

**Customer Service Advisor - Sheffield (Home/Office Based)**

**Basic Salary of £24,000** with **OTE of £28k**
37.5 hours a week on a rota between 8am and 8pm
Full-Time permanent position

**Who are we?**

Our client works with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

Due to expansion, our client is looking to recruit Customer Service Advisors to join the team. If you are a strong communicator, self-driven and motivated, engaging, and influential; they can offer you a unique career with unlimited earning potential. Based at our modern and easily accessible offices or working from home, you’ll be joining a customer focused team that answers telephone calls relating to debt recovery.

**Position**
- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone
- Entering accurate records of conversations and payment agreements into a customer database
- Following processes and guidelines regarding debt collection
- Working in an open plan, contact centre environment - achieving personal and team targets
- Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

**Requirements**:

- Previous experience working in a call centre or credit control type role is important
- Clear and confident communications skills - both writing/data entry and over the telephone
- Being comfortable working to targets - earning more money based on your achievements
- Strong IT skills - They use different technologies and systems and need you to pick these up quickly
- Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
- Problem solving abilities - able to ask the right questions to get the information you need

If this opportunity is right for you, then hit APPLY right now

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£24,000.00 per year

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Sheffield

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