Part Time Customer Service Advisor

2 weeks ago

Sheffield, United Kingdom First Customer Contact Full time

**Who are we?**

First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.

First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport. We are continually seeking ways in which to improve the experience for our customers.

Our Customer Contact Centre uses industry leading systems to deliver excellent customer service and ensure that requests are speedily and effectively resolved. Our delivery teams are responsible for a variety of customer support matters which range from processing customer compensation claims to complaints handling, group bookings and assisted/special services, quality assurance and fraud prevention and detection and retails sales to individuals and corporates.

**About the Team**

Are you a night owl?

Do you work better over night?
- Are you passionate about delivering excellent customer service?_

We are looking for enthusiastic individuals to join our established team of** Passenger Assist & Refunds** You would be responsible for positively engaging with our customers, providing exceptional customer service. Building strong rapport with passengers, empathising and taking ownership to deliver customer interactions with those who require assistance.

You will be expected to be a positive, empathetic and helpful to each of our passengers You will also be able to remain calm in demanding situations

**About the Job**

Your role will be key in enabling our Passenger Assist Team to meet departmentalobjectives and to effectively address issues for our customers.

**Your main responsibilities will be**:

- Deliver exceptional customer service
- Achieve performance objectives while adhering to standards
- Maintain accurate records on our CRM system (Salesforce)
- Respond to customers contact according to the relevant passenger charter and
business process
- Work across all business areas to understand route cause of customer contact and
assist with continuous improvement
- Maintain our systems and equipment by reporting any problems
- Attend training to improve personal knowledge and professional development
- Identifying and escalating high profile/priority customer contact to the Management
Team
- A flexible approach to undertaking duties to reflect operational requirements

**You'll need to have**:

- A passion for delivering excellent customer service
- Empathy with other people's perspectives and the ability to work well with
others
- Patience and the ability to remain calm in challenging situations
- Flexible in your approach to work with the ability to adapt to an ever
- changing customer services environment
- Ability to accept constructive criticism and feedback

**Knowledge and Skills**
- Excellent verbal and communication skills
- Good comprehension of English
- Demonstrable skills and ability to provide a customer focussed service,
responding proactively and positively to challenges, keeping customers
informed and managing expectations appropriately.
- Ability to manage situations in which customers are unhappy about the level
or quality of service/response and to find solutions to the points raised.
- Capacity to communicate effectively using all forms of media
- Confident in highlighting issues identified while carrying out duties
- Excellent organisational skills coupled with the ability to prioritise work
- Active listening skills
- Computer literacy Microsoft office 365 (essential

***About the location**

Sheffield city centre. Ten minutes' walk from Sheffield Station. Travel to other UK
locations as appropriate

**Working pattern**

The role is 16 hours per week. **10pm to 7am Weekend Nights.**

***The Reward**
- £25,464.10 Pro Rata (£10,864)
- A Travel Pass which entitles you to free travel on the FirstGroup Bus.
- Discounted travel for you and your family on our trains (Avanti West Coast, Great Western Railway, Hull Trains, Lumo and Southwestern Railway)_after 6 months of service_
- 25 days holiday (plus Public Holidays)
- Contributory pension scheme
- Discounted Gym Membership to help you stay fit for less
- Discounts at over 100 retailers, including well-known high-street shops, cinema tickets, flights, and holiday bookings through our in-house rewards package.
- Discounts on selected local retailers & brands
- Engaging and vibrant environment
- Team outings & competitions

We value our differences such as age, gender, LGBTQ

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?**: First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly launched Lumo). We operate all types of passenger railways - intercity, commuter, regional and...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    7 days ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?** **The Role** As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Part Time Customer Service Advisor

    5 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom Vivedia Full time

    Are you friendly, caring and customer-focused? Do you want to make a difference? We help families with planning important life events, so our work makes a truly positive difference to people’s lives. You’ll work as part of a larger team of 100+ lovely people - everyone always comments how nice and friendly everyone who works here is. You’ll have shared...

  • Customer Service Assistant

    2 weeks ago

    Sheffield, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative based in Sheffield! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch...

  • Part Time Customer Service Advisor

    3 days ago

    Sheffield, United Kingdom Plusnet Full time

    Part Time Customer Service Advisor **Job Req ID**:11214**Posting Date**:09-Feb-2023**Function**:Plusnet contact centres**Location**:Sheffield Contact Centre, Sheffield, United Kingdom**Salary**: **Where**: Sheffield **Part Time**:20-25 hours **Shifts**: Monday-Friday Day Shifts (Likely 9.30-2.30pm) **Salary**: £10,939.20 plus regular bonuses (based on...

  • Parts Sales Advisor

    3 days ago

    Sheffield, United Kingdom First Time Recruitment Full time

    Sales Part Advisor required for our client based in Sheffield S2 after a recent upturn in work. You will be working for a company that are very well known within the automotive industry. **Scope of Role**: - Providing our existing customer base with excellent customer service and delivering their daily product requirements via Telephone - Ensure we offer...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises Great Western Railway, South Western Railway, Avanti West Coast and our open access operators Hull Trains & Lumo. We operate all types of passenger railways - intercity, commuter, regional and sleeper services. We are...

  • Part-time Customer Service Advisor

    5 days ago

    Sheffield, United Kingdom Avery Healthcare Full time

    **About The Role**: **Loxley Park Assisted Living** located in **Sheffield **is currently recruiting for an enthusiastic, sales-orientated team player to join us as **Customer Service Advisor. **This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact,...

  • Customer Service Team Member

    5 days ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    6 days ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    Are you looking for a new and exciting role in customer service?_ **What is the role?** As a Passenger Assist customer service advisor at First Customer Contact you will be the first point of contact to our passengers who require additional assistance on their journeys. You will be dealing with passenger contact through predominantly inbound calls to...

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom FirstGroup Full time

    **The Role** As a customer service advisor at First Customer Contact you will be the first point of contact to our passengers who require assistance. You will be dealing with customer contact through a range of channels and provide verbal and written support to our passengers efficiently and effectively, aiming for a first contact resolution. Our delivery...

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom FirstGroup Full time

    **The Role** As a customer service advisor at First Customer Contact you will be the first point of contact to our passengers who require assistance. You will be dealing with customer contact through a range of channels and provide verbal and written support to our passengers efficiently and effectively, aiming for a first contact resolution. Our delivery...

  • Customer Service Advisor

    1 month ago

    Sheffield, United Kingdom Elevation Recruitment Full time

    **Customer Service Advisor** **£22,000** **Sheffield** ***Benefits**: - ** Hybrid working available**: - ** Enhanced pension**: - ** Health Cash plan**: - ** 28 days annual leave + bank holidays**: - ** & more!** Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom Decathlon UK Full time

    **Customer Service Advisor** **LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER?** **IF YES, THIS IS THE PERFECT ROLE FOR YOU!** **As a Customer Experience Advisor you’ll be providing the best care for our customers, both in-store and online. To put it simply, the purpose. The most important part of your role is to ensure that all customers leave...

  • Customer Service Advisor

    4 days ago

    Sheffield, United Kingdom Student Roost Full time

    **Customer Service Advisor** **Part time position available with hours on a rota bases 5 days over 7, between the hours of 8am and 8pm.** Our Customer Service Advisors are the first point of contact for our residents, across a wide range of services; from the moment a potential resident comes to see what were about, right the way through their journey with...