Customer Support Agent Part Time

1 month ago


Sheffield, United Kingdom Veolia Full time

**Salary**: £14,809.38 per annum plus Veolia benefits

**Hours**: 25 hours per week Monday - Friday

**Location**: Lumley Street, Sheffield, S4 7ZJ

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

**What we can offer you;**
- 25 days of annual leave plus bank holidays
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential

**What you'll be doing;**
- Handle and resolve customer complaints at the first point of contact and to the satisfaction of the customer and the business
- Deal with incoming calls from external and internal customers
- Process payments from customers for services using EPDQ
- Other duties as requested by senior management

**What we're looking for;**
- Previous experience gained in a similar role with excellent customer service skills
- Ability to prioritise workload and experience gained working towards deadlines
- Customer Services NVQ Level 2 is advantageous
- High level of IT literacy - Working knowledge of Google Office Applications including Sheets, Docs Slides preferred.

**What's next?**

We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

Here at Veolia, we’re proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: £14,809.38 per year

Work Location: In person

Reference ID: JR10526



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