Customer Service Advisor

2 weeks ago

Sheffield, United Kingdom AWD Recruitment Limited Full time

Customer Service Advisor / Contact Centre Agent who has good communication, administrative, call handling and listening skills with experience using Microsoft Office is required for a well-established health consultancy.

**SALARY**: £20,572 per annum

**LOCATION**: Hybrid working from home and the office in Sheffield

**JOB TYPE**: Full-Time, Permanent

**WORKING HOURS**: 37.5 hours per week, Monday to Friday 8am - 6pm

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent who has good communication, administrative, call handling and listening skills with experience using Microsoft Office.

Working as a Customer Service Advisor / Contact Centre Agent your role will include being on the front line, call handling, providing information and ensuring full customer satisfaction.

As a Customer Service Advisor / Contact Centre Agent you will work in a varied and fast paced environment where you will be required to provide support and comprehensive product / service information to customers.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as a Customer Service Advisor / Contact Centre Agent will include:
Working in a varied and fast paced environment the Client Service Teams work to promote a culture of customer satisfaction by delivering timely and accurate responses to customer’s needs

Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data

Trained and provided with the tools and technology to respond to customer’s needs. Client Service Advisors can enjoy working on a variety of tasks throughout the working day, reaching across geographical boundaries and Industry sectors

Listening and connecting with both customers and internal departments to address customer’s needs. The teams are problem solvers, who constantly strive to improve the customer experience

Supporting the operational and clinical teams to ensure delivery of services within contractual agreements

Call handling

Diary Management and logístical coordination of clinical appointments to achieve service level agreements and to support the clinical service delivery across the company footprint and network of third-party providers

Managing Health surveillance recall programmes. Create appointment schedules to meet service level agreements and to support the clinical service delivery

Maintaining and updating personal sensitive information - in line with current GDPR

Undertaking all administrative processes and providing professional, timely and accurate responses to all enquires

Work to the agreed Policies and Procedures for Health Surveillance & Customer service

Dispatch OH reports following the dispatch process utilising company systems

Takes ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data, in line with GDPR guidelines

Work in a varied and fast-paced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey

Act as the initial point of escalation for all stakeholders across multiple locations. Escalate service level issues to Line Managers when appropriate

Work individually and collaboratively with all clients and stakeholders to ensure that all aspects of the contracts operational commitments are met

Live the brand and demonstrate the company’s genetic code

CANDIDATE REQUIREMENTS

Previous customer service skills and experience

Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing

Able to provide helpful solutions to clients problems

Proficient use of Microsoft Office and IT Solutions

Diary management experience

Ability to rationalise competing priorities

Confident communicator

Provide services to meet quality assurance targets

Work to and maintain Internal and external KPI's

Able to maintain accurate customer service records

HOW TO APPLY

**JOB REF**: AWDO-P11080

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Sheffield, South Yorkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

  • Customer Service Advisor

    5 hours ago

    Sheffield, United Kingdom Elevation Recruitment Full time

    **Customer Service Advisor** **£22,000** **Sheffield** ***Benefits**: - ** Hybrid working available**: - ** Enhanced pension**: - ** Health Cash plan**: - ** 28 days annual leave + bank holidays**: - ** & more!** Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position working within the Financial Services Sector! This would be an excellent opportunity for someone who is looking for that next step in their career and join a business which can offer excellent progression and development. **Client Details** Page Personnel have...

  • Customer Service Advisor

    6 days ago

    Sheffield, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are currently recruiting for experienced Customer Service Advisors in Sheffield to work for one of our incredibly well-known clients. Your role as a Customer Service Advisor will involve dealing with inbound calls and being the first point of contact for customers who have private medical insurance with the client. - Previous...

  • Customer Service Advisor

    6 hours ago

    Sheffield, United Kingdom Global 1st Line Group Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner. **Duties**: - Analyze customer needs and recommend appropriate...

  • Sales Advisor

    2 days ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are professional, customer-centric and social. Our work environment includes: - Growth opportunities - On-the-job training - Safe work environment - Regular social events Sales Advisor - Full-time - Entry Level - Delivering exceptions customer service over the phone and face to...

  • Customer Service Advisor

    4 days ago

    Sheffield, United Kingdom Bruin Financial & Professional Services Full time

    Customer Service Advisor - Sheffield - £21,000 An exciting opportunity has arisen to join a leading financial consultancy based in Sheffield. The Financial Services Organisation is seeking a Customer Service Advisor to join on an initial 6/12 month FTC with the view to go permanent. Do you have a passion for customer service? Do you have excellent...

  • Customer Service Advisor

    7 days ago

    Sheffield, United Kingdom Experis LTD Full time

    **Customer Service Advisor** **Contract: 6 months** **Location: Sheffield hybrid role** **Pay: PAYE pay rate: £86.54 p/d** **Umbrella pay rate: £115.58 p/d** **No Sales** Do you have a passion for customer service? Do you have excellent communication skills? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service...

  • Customer Service Advisor

    4 days ago

    Sheffield, United Kingdom ECO (EC Outsourcing) Full time

    **Job description** **Job description** **EC Outsourcing** are looking for customer service advisors to join our team. This is an exciting opportunity for a passionate problem solver to work with one of the UK’s biggest green energy providers. You will be front line, dealing with inbound calls and building rapport putting our customer’s needs at the...

  • Customer Service Advisor

    20 hours ago

    Sheffield, United Kingdom Currys Full time

    **Customer Service Advisor - Red Flag Team**: **Hybrid, when you need to go to site you'll be based at the Sheffield Contact Centre** **Permanent, full time 37.5 hours per week** **£23,500 + benefits** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom iQ Student Accomodation Full time

    **Customer Service Advisor** **Who are we?** With headquarters in central London and Manchester, we're the largest owner and operator of student accommodation in the capital with 76 sites in 27 cities. Our vision is to build a world class business, reimagining the student accommodation experience and delivering the best year yet to our customers. Following...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom Relay Group Limited Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service and support to...

  • Customer Service Advisor

    20 hours ago

    Sheffield, United Kingdom Homes for Students Full time

    Customer Service Advisor Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional...

  • Customer Service Advisor

    4 days ago

    Sheffield, United Kingdom Student Roost Full time

    **Customer Service Advisor Required!** Hours: 37.5 hours per week, 5 shifts per week over 7 between the hours of 08:00 - 20:00. **Salary**: £22,620 per annum (£11.60 per hour) rising to £24,350 per annum 01/03/2024. **Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about...

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom Student Roost Full time

    **Customer Service Advisor Required!** Hours: 37.5 hours per week, working on a rota bases covering Monday - Sunday between the hours of 08:00 - 20:00. **Salary**: £21,547.50 per annum **Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?** Here...

  • Customer Service Advisor

    5 hours ago

    Sheffield, United Kingdom Student Roost Full time

    **Customer Service Advisor Required!** Hours: 37.5 hours per week, 5 shifts per week over 7 between the hours of 08:00 - 20:00. **Salary**: £21,547.5 per annum (£11.05 per hour) **Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?** Here at...

  • Customer Service Advisor

    Found in: Talent UK C2 - 2 weeks ago

    Sheffield, United Kingdom Aon Full time

    Customer Service Advisor - Sheffield Monday-Friday, 08:45 – 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working (50% monthly split required) Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? Would you like to work Monday-Friday? We are currently recruiting...

  • Customer Service Advisor

    5 hours ago

    Sheffield, United Kingdom Aon Full time

    **Job Description**: **Customer Service Advisor - Sheffield** **Mon-Friday, No Sales, Hybrid** Do you have a passion for customer service? Do you have excellent communication skills? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team. You will be provided with full training and have...

  • Metered Customer Service Advisor

    6 days ago

    Sheffield, United Kingdom YORKSHIRE WATER LIMITED Full time

    **Metered Customer Service Advisor - South Yorkshire** **Salary**:£21,491 to £26,863 dependent on experience + Company Pension + Company Van + 25 days holiday +bank Holidays **Location**: Sheffield **_*_ _To be considered for this role you should live within a reasonable commutable distance to the role location*_** **What will the role involve?** As...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom Connells Group Full time

    **Job Description** Role - Customer Service Advisor (known locally as Property Manager: Deposit Specialist)** **Salary - £20,000 per annum** **Location - Matilda Street, Sheffield** **Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm** **Employment Type - Full-time, permanent** **The Connells Group** has recently...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom Countrywide HQ Full time

    **Role - Customer Service Advisor (known locally as Property Manager: Deposit Specialist) Salary - £20,000 per annum Location - Matilda Street, Sheffield Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm Employment Type - Full-time, permanent** **The Connells Group** has recently acquired **Countrywide **securing our...