Customer Service Advisor

2 weeks ago

Sheffield, United Kingdom Student Roost Full time

**Customer Service Advisor Required**


Hours: 37.5 hours per week, 5 shifts per week over 7 between the hours of 08:00 - 20:00.

**Salary**: £21,547.5 per annum (£11.05 per hour)

**Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?**

Here at Student Roost, we pride ourselves on offering an enhanced experience for our residents and our Customer Service Advisors are at the forefront of making this a reality for the thousands of students who live with us each year.

As a Customer Service Advisor, you will be the first point of contact for residents, across a wide range of services: from the moment a potential resident comes to see what were about, right the way through their journey with us to check out. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

**_We are Student Roost._**

**_ Its more than a room. Its more than a job._**

**The you part**

Think youre the right fit for this role? We hope so too.

Youll be someone we can count on to:
**OWN**
- Be a customer-service superstar Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day. As a Customer Service Advisor, you will know the strength of your smile.
- You will be a key part in our sales team, therefore building good rapport with our residents will be a good attribute to have to ensure that all sales targets are achieved.
- Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
- Be an expert in our properties in the city and actively searching for new leads able to clearly articulate what we offer to prospective residents
- Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
- Support the Assistant Managers responsibilities in ordering stock for your property.
- Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
- Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.

**DO**
- Embrace the social side of being a Customer Service Advisor by taking the lead on organising social events for our residents; including the marketing of events, room set-up and take-down as necessary.
- Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events, and services to propose to the wider service team.
- Create an environment whereby residents feel confident and comfortable in raising any concerns about our properties or our practices.

**LEARN**
- Get off to the Best Start Ever and learn the Student Roost way of doing things. We take enormous pride in doing a great job and delivering exceptional results.
- Pride yourself on an understanding of the demographic of your residents and tailor events to drive inclusivity.
- Educate yourself on the local support network that we can signpost residents to, who may be experiencing wellbeing or mental health issues, including primary points of contact at local universities.
- Develop a solid understanding of the local university picture, competitors and what makes your property the best option for any prospective residents.

**COLLABORATE**
- Work closely with the wider team: our people are great and you can be part of that
- Our value _Be Bold, Be Heard_ instils an open culture where we want to hear new ideas and how we can implement solutions to improve.
- Work with your colleagues to better deliver an enhanced resident experience.

**The us part**

So you know what were looking for, but what are you looking for from your next employer? Sure, Student Roost has a portfolio of purpose-built student accommodation properties across the UK but more than that, Student Roost is its people.

While we strive to put our residents first, our people also include those at the heart of what we do: the property teams, Night Owls, support staff, HQ teams and more who help to keep ours a 24/7/365-day home away from home for everyone who chooses to live with us. We ask that you seek to make a difference every day you show up, and in return well show up for you by rewarding whats right, supporting you in your career growth and aspirations, and championing the unique qualities and ideas that only you can bring to the business.

Simply put: you do you, so we grow together.

**Spoilers please**

Its going to be an exciting journey so we thought wed give you some insight into what you can expect to do and learn in the first six months of your role.

**Within**

**1 month** You will start to under

  • Customer Service Advisor

    7 days ago

    Sheffield, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Sheffield! - Working for a reputable business within the Financial Services Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position working within the Financial Services Sector! This would be an excellent opportunity for...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom SSC Services Full time

    SSC Services are looking for a hardworking Customer Service advisor to work from our Head Office in Sheffield - **Location**: Sheffield - **Contract type**: Permanent - **Hours**:Monday - Friday 9am-5pm - **Job Title**:Customer Service Advisor - **Start date**: ASAP - **Salary/Rate**: £22,000 - £25,000 per annum plus bonus - **SSC Services contact**:...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom HR GO Recruitment Full time

    **Job Title: Customer Service Advisor** **Location: Sheffield** **Salary: £11.44 per hour** **Job Type: Permanent** **Working hours: 9am to 5pm, Monday to Friday. (30 min unpaid lunch break).** **Key Responsibilities**: - Process incoming calls in a timely and professional manner - Update internal operating systems and CRM systems - Utilise the Waste...

  • Customer Service Advisor

    6 days ago

    Sheffield, United Kingdom Manpower Full time

    **Customer Service Advisor** **Salary Expectation - £21,000 - £23,000** **Working Hours - Monday - Friday (08:00am - 17:00pm).** **Location - Sheffield** **The vacancy** My client is one of the UK's largest independent Group of Accident Repair Centres, with a network of 14 sites located across Yorkshire, Derbyshire, Nottinghamshire, and Humberside,...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom Glu Recruit Full time

    **Ref: 8** **Role: Customer Service Advisor** **Salary: £24,000** **Working pattern: Hybrid - minimum of 2 or 3 days in the office** **Hours: 8.30am-5pm Monday to Friday** **Location: Sheffield** **Benefits**: - Hybrid working - 25 days holiday + bank holidays + birthday off - Monthly team social events - Progression opportunities and personal...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom Edinburgh Lloyds Full time

    Are you looking for a stable income? Or perhaps working for a large well known UK retail banking brand? Whatever you are looking for whether it is a steady income, job security or career development this opportunity has it all. We are looking for Customer Service Advisors to join a busy team who will be the first point of contact for one of the UK's largest...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom Experis LTD Full time

    **Customer Service Advisor** **Contract: 6 months** **Location: Sheffield hybrid role** **Pay: PAYE pay rate: £86.54 p/d** **Umbrella pay rate: £115.58 p/d** **No Sales** Do you have a passion for customer service? Do you have excellent communication skills? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom VeryPC Ltd Full time

    **About the role**: Here at VeryPC, we are on a journey to become a world class computer manufacturer. Our goal is to deliver world class product and customer experience. As such we are creating a new customer service department to ensure we are delivering a world class customer experience from the point of order to the end of the product lifecycle. We are...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom BES - Goole Full time

    Bailey Employment Services are recruiting on behalf of Lloyds Banking Group Sheffield. Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their mortgage servicing team. **As a...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom BES - Goole Full time

    Bailey Employment Services are recruiting on behalf of Lloyds Banking Group Sheffield. Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their mortgage servicing team. **As a...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom Manpower UK Ltd Full time

    Manpower are partnering with our prestigious client to find their customer service advisor in Sheffield.This is a customer service role, where you will keep customers updates of their repairs, book them in for repairs, and arrange collection and deliveries. Training will be provided.We are looking for individuals who have a can do attitude and are willing to...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom Manpower UK Ltd Full time

    Manpower are partnering with our prestigious client to find their customer service advisor in Sheffield. This is a customer service role, where you will keep customers updates of their repairs, book them in for repairs, and arrange collection and deliveries. Training will be provided. We are looking for individuals who have a can do attitude and are...

  • Customer Service Advisor

    4 days ago

    Sheffield, United Kingdom ECO (EC Outsourcing) Full time

    **Job description** **Job description** **EC Outsourcing** are looking for customer service advisors to join our team. This is an exciting opportunity for a passionate problem solver to work with one of the UK’s biggest green energy providers. You will be front line, dealing with inbound calls and building rapport putting our customer’s needs at the...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom Manpower UK Ltd Full time

    Manpower are partnering with our prestigious client to find their customer service advisor in Sheffield.This is a customer service role, where you will keep customers updates of their repairs, book them in for repairs, and arrange collection and deliveries.Training will be provided.We are looking for individuals who have a can do attitude and are willing to...

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom Plusnet Full time

    Where: SheffieldFull Time: PermanentSalary: £23,504.00rising to £24,064.00 at 9 months in the role,plus quarterly bonusHourly rate:£12.05The RoleAre you someone with enthusiasm and belief in providing excellent customer service?If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be thebackboneof...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom Make Agency Ltd Full time

    We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills. **Duties**: - Provide exceptional customer service by promptly and courteously...

  • Customer Service Advisor

    7 days ago

    Sheffield, United Kingdom Plusnet Full time

    Where: SheffieldFull Time: PermanentSalary: £23,504.00rising to £24,064.00 at 9 months in the role,plus quarterly bonusHourly rate:£12.05The RoleAre you someone with enthusiasm and belief in providing excellent customer service?If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be thebackboneof...

  • Automotive Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom CLEAR AUTOMOTIVE RECRUITMENT SOLUTIONS LIMITED Full time

    **Automotive Customer Service Advisor** **Sheffield** **£24,000 OTE £25,050** - _Brand new Accident Repair Group site_ - _Permanent position, Monday to Friday ( 1 in 2 Saturday mornings, 4 hours)_ - _Pension, 29 Days holiday annual leave, rising with service, sick pay, private Health and dental care vouchers, _ - _Awards academy_ - _A company that can...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom ECO (EC Outsourcing) Full time

    **EC Outsourcing** are looking for customer service advisors to join our team. This is an exciting opportunity for a passionate problem solver to work with one of the UK’s biggest green energy providers. You will be front line, dealing with inbound calls and building rapport putting our customer’s needs at the front and center of what we do. Our...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom Aon Full time

    **Customer Service Advisor - Sheffield** **Mon-Friday, No Sales, Hybrid** Do you have a passion for customer service? Do you have excellent communication skills? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team. This role will be based on an initial 6-monthor 12-month fixed term...