Customer Service Advisor

2 months ago

Sheffield, United Kingdom ECO (EC Outsourcing) Full time

**EC Outsourcing** are looking for customer service advisors to join our team. This is an exciting opportunity for a passionate problem solver to work with one of the UK’s biggest green energy providers. You will be front line, dealing with inbound calls and building rapport putting our customer’s needs at the front and center of what we do.

Our customer service advisors focus on delivering a unique professional experience for our energy customers. You’re the voice of comfort and reason, so you will be taking the responsibility of dealing with all queries and complaints; we aim for first time resolution always. Your resilience teamed with your fun personality and your positive attitude will aim to provide our customers with the experience they deserve.

**Main duties and responsibilities: -**
- It's all customer focused - Our customers have contacted us with a query, so no outbound cold calling, and it's our job to fix it at the earliest opportunity.
- It’s being friendly - We are professional in our approach, but also highly friendly.
- its being understanding - Customers have contacted us regarding an issue, lets understand the impact of this and work collectively to fix it.
- It’s reducing additional contact - Not many people enjoy contacting energy suppliers about issues, so let’s reduce the need.
- It can get busy - be prepared for a busy environment where adaptability will be expected.
- Its time management
- we understand life happens - however our customers, your team and the business are relying on you, we place a high emphasis on our timekeeping to ensure we work together for the benefit of customers.

**Experience we’re looking for: -**
- Customer service background preferred but not essential
- Passionate about problem solving
- Excellent written, verbal and communication skills
- Customer focused and highly motivated to aim for first time resolution

**Our values:

- **
We strive for a unique, fun and vibrant environment this makes EC Outsourcing the perfect career choice. We pride ourselves on developing our new and existing staff, supporting their personal growth and building more engaged employees to get the best out of each individual. We want to ensure our values are demonstrated at all times. Growth and internal progression is something we're very passionate about. No matter what your experience, whether you have experience in hospitality, care, retail, sales, education/teaching, charity/volunteer work, or any other public or customer service roles, then ECO is the place for you

**Our benefits:

- **
- Hard work recognized and rewarded via extensive incentives
- Staff parties and events
- An hourly rate with potential increase
- Progression & Development Opportunity's
- Mental Health & Wellness support apps
- Incentives & Competitions
- Structured support & development

This really is the perfect opportunity for someone with a passion for customer service who strives to delivering great results. We really cannot wait to hear from you

**Salary**: £20,592.00-£22,880.00 per year

Schedule:

- 8 hour shift

Work Location: In person

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?**: First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly launched Lumo). We operate all types of passenger railways - intercity, commuter, regional and...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    7 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?** **The Role** As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate...

  • Customer Service Advisor

    7 days ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?** **The Role** As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate...

  • Customer Service Advisor

    3 days ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?** **The Role** As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Assistant

    3 weeks ago

    Sheffield, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative based in Sheffield! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch...

  • Customer Service Assistant

    1 day ago

    Sheffield, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative based in Sheffield! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises Great Western Railway, South Western Railway, Avanti West Coast and our open access operators Hull Trains & Lumo. We operate all types of passenger railways - intercity, commuter, regional and sleeper services. We are...

  • Customer Service Team Member

    2 weeks ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    2 weeks ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    1 day ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    Are you looking for a new and exciting role in customer service?_ **What is the role?** As a Passenger Assist customer service advisor at First Customer Contact you will be the first point of contact to our passengers who require additional assistance on their journeys. You will be dealing with passenger contact through predominantly inbound calls to...

  • Customer Support Representative

    1 month ago

    Sheffield, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Sheffield. We are customer-centric, creative and supportive. Our work environment includes: - Casual work attire - On-the-job training - Regular social events - Company perks Switch Advisor Ltd is looking for a Sales Support Representative who will be responsible for providing product and/or service...

  • Customer Service Advisor

    1 month ago

    Sheffield, United Kingdom Elevation Recruitment Full time

    **Customer Service Advisor** **£22,000** **Sheffield** ***Benefits**: - ** Hybrid working available**: - ** Enhanced pension**: - ** Health Cash plan**: - ** 28 days annual leave + bank holidays**: - ** & more!** Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom Elevation Recruitment Group Full time

    Up to £25,000 Office based Mon - Thurs 9AM - 5PM/Fri 8.30AM - 4.30PM Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you to join our Client - a leading manufacturer - as a Customer Service Advisor in Sheffield. **Customer Service Advisor...

  • Customer Service Advisor

    6 days ago

    Sheffield, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Sheffield! - Working for a reputable business within the Financial Services Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position working within the Financial Services Sector! This would be an excellent opportunity for...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom SSC Services Full time

    SSC Services are looking for a hardworking Customer Service advisor to work from our Head Office in Sheffield - **Location**: Sheffield - **Contract type**: Permanent - **Hours**:Monday - Friday 9am-5pm - **Job Title**:Customer Service Advisor - **Start date**: ASAP - **Salary/Rate**: £22,000 - £25,000 per annum plus bonus - **SSC Services contact**:...