Customer Service Advisor

2 weeks ago


Sheffield, United Kingdom Glu Recruit Full time

**Ref: 8**

**Role: Customer Service Advisor**

**Salary: £24,000**

**Working pattern: Hybrid - minimum of 2 or 3 days in the office**

**Hours: 8.30am-5pm Monday to Friday**

**Location: Sheffield**

**Benefits**:

- Hybrid working
- 25 days holiday + bank holidays + birthday off
- Monthly team social events
- Progression opportunities and personal development

Our client is looking to recruit an experienced customer service advisor who will be involved in post-sales order customer care. As part of the role, you will be tasked to improve customer experience, quality, business efficiency and ultimately customer retention.

**Duties within the role include**:

- Being the post sales customer interface
- Communication of ETA and orders updates
- Co-ordinating delivery and installations
- Providing customers with timely updates or order related information
- Dealing and resolving supplier/ customer supply, delivery, and setup issues
- Responsible for customer returns on DOA resolutions.
- Report and escalation of operational issues to appropriate departments.
- Supporting purchasing department with supply issues
- Become an expert in our products and services.
- Cross department co-ordination of sale orders and product issues with production, purchasing, warehouse, product and sales teams.
- A passion for delivering a great customer experience.
- A background in Customer service or customer facing roles.
- Experience in the use of ERP systems, service desk systems and MS Office (specifically Excel and PowerPoint)
- Relevant experience preferably from a manufacturing, distribution, or technology resale background

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person



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