Customer Service Advisor

2 weeks ago

Sheffield, United Kingdom Aon Full time

**Job Description**:
**Customer Service Advisor - Sheffield**

**Mon-Friday, No Sales, Hybrid**

Do you have a passion for customer service? Do you have excellent communication skills? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team. You will be provided with full training and have the flexibility to work both virtually and from our Sheffield office Previous experience with pensions is not required.

**Skills and experience that will lead to success**
- Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
- Excellent customer experience skills
- Good communication skills.
- A pro-active approach with the ability to resolve queries efficiently and effectively.
- Excellent attention to detail and commitment to provide ongoing quality.
- Good understanding of Word, Outlook, and Excel.

**What the day will look like**

Delivering excellent customer service, you will have the opportunity to help customers get ready for retirement and provide them with continuous support during the retirement process. You will have the chance to help people at one of the most vulnerable times in their lives.
- Updating personal information with a high attention to detail.
- Processing requests for written information to be sent to our members.
- Providing actuate information from our knowledge database.
- Helping people accurately complete documentation.
- Explaining our processes and setting correct expectations.
- Office base in Sheffield to ensure you are not isolated, and benefit from the supporting network that is Aon United. We work smartly in a hybrid environment requiring you to be in the office at least 2 days week which supports your on-going development and training needs.

Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.
- You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
- Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation.

**#LI-SS3

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