Collections Agent
2 weeks ago
**Collections Agent**
**£22k - 25k per annum OTE £28k**
**Permanent position working 37.5 hours per week**
**The Company**
Steel Cactus Recruitment are excited to be working alongside their client; a debt recovery company with offices nationwide. Due to business demand; we are seeking three collections agents in the Sheffield office.
**Responsibilities**
- A Chance to develop your skills in a niche area of debt recovery.
- Striving to reach the best resolution for the customer while meeting client requirements.
- Working towards targets to maximise your income.
- Resolving low value outstanding parking charges from individuals
- Predominantly dealing with inbound calls with first call resolution
- Entering accurate records of customer interactions
- Following processes and guidelines to deliver great service
- Achieving personal and team targets in a contact centre environment.
- Delivering or developing your skills with multi-channel communication.
- Day to day handling of multi-channel communication.
- Looking for that opportunity with an industry leading business to build a career
- Previous experience within a sales or collections role
- Alternatively, experience in negotiation or working towards targets in a financial sector will be considered
- Excellent questioning and negotiating skills
- Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally
- Resilient & empathetic attitude
- Excellent telephone manner with the ability to positively resolve situations
- Keen to excel in a great work environment
- Confident in your ability to achieve realistic targets and benefit financially
- Strong work ethic and happy to work on your own initiative
**Benefits**
- OTE of £28k
- 37.5 hours a week on a rota between 8.30am and 7pm
- Full-Time permanent position
- Extensive training and development programme
- Please note, this is a full-time, permanent role and applicants must be able to work the full range of shift patterns applicable to the role - this can include Saturday mornings.
- The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
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