Customer Service Administrator

3 weeks ago


Chester, United Kingdom Page Personnel Secretarial & Business Support Full time

Our client is currently recruiting a Customer Service Administrator based in their Head Office in Chester. It is a busy phone based role which includes processing and recording property enquiries from Licensees, being a customer service channel for our licensees,building relationships with our logistics and supplier partners as well liaising with our field teams.

**Client Details**

Our client is based in a vibrant part of Chester city centre with outstanding offices/views. Our client prides itself in the culture they have developed across the business - this has been produced by the team themselves which means they live these throughto the core of the business.

**Description**
- Resolving general queries and calls from third parties
- Liaising with licensees, contractors, local authority officials etc
- Liaising with other departments to manage processes and updates
- Regular reporting on contractor performance and presenting to the Property Helpdesk Supervisor
- Meetings with contractors and suppliers to review progress and KPI's
- Deal with general account queries around purchase order queries

**Profile**
- Customer Service at the heart
- Excel and Outlook skills (including Inbox management) essential
- Great organisational skills and ability to prioritise and work to tight timescales
- Excellent communication skills, both written and verbal
- Good team player
- Able to manage difficult conversations
- Property management experience is desirable but not essential

**Job Offer**
- Monday to Friday (Office Based)
- Competitive Market Salary
- Company Social Events
- Progression opportunities
- 25 days Holiday
- Wide range of benefits including Pension schemes



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