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Customer Service Representative

4 months ago

Chester, United Kingdom Network Scientific Recruitment Full time

Customer Service Specialist


All potential candidates should read through the following details of this job with care before making an application.

Cheshire – Office Based

Good basic + Discretionary Bonus

Description

My client is a fast-growing company that is recognised across 140 countries around the world. Their employees are inspired by a commitment to make a difference in patients' lives. Due to promotion a new opportunity has become available for a Customer Service Specialist to join the team.

As a Customer Support Specialist you will demonstrate good communication, initiative and strong customer focus, You will work in close collaboration with your team colleagues across sales, marketing and operations.

Essential Functions

  • Assist customer service sites and offices and liaise with all business functions
  • Ensure that customer requirements and needs are met within company response times
  • Receive customer orders and enter them into the Oracle system
  • Processing customer quotations and orders accurately
  • Handle all customer related requests (like shipment requests, complaints, etc)
  • Processing fault finding and the creation of Service Reports
  • Meeting and exceeding customer satisfaction targets
  • Minimising customer complaints and actively delivering solutions for customers
  • Properly handle and report customer complaints
  • Completing departmental administration and order management
  • Assisting Customers with general product portfolio queries

Required/Preferred Education and Experience

  • Experience in working in a customer service environment
  • Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
  • Languages – fluency in written and spoken English essential
  • Excellent communicator, able to operate at all levels within both own and customer’s organisations
  • Minimum experience with ISO 9001 or 13485 medical device quality system preferred