Patient Services Receptionist/administrator

4 weeks ago


Chester, United Kingdom Northgate Village Surgery Full time

**Patient Services Receptionist/Administrator**
**Northgate Village Surgery**

**Job summary**

We are a GP Surgery in Chester City Centre looking for a flexible and hard-working strong team player to join our friendly Patient Services Administration team.
Experience working within a busy office environment is essential.

Practice with EMIS Web software is desirable but not essential as training will be given.

The applicant must be available to work shifts between 8am and 6.30pm Monday to
Friday. Adaptability and flexibility is essential for sickness and holiday cover.

The role is for 16 -37.5 hours per week, between the hours of 8am to 6.30pm
Monday to Friday.

We offer 5 weeks annual leave (not including Bank Holidays), The pay rate is national minimium wage.

**Main duties of the job**

**Duties and Responsibilities**:

- Answering the telephone and dealing with patient enquiries, booking appointments
- General reception desk duties including registering new patients, greeting and directing patients and visitors, making appointments, taking prescription requests and dealing with general enquiries
- Administration tasks such as scanning clinical letters onto patient records, contacting patients regarding test results, and inputting data to the clinical administration system.
- Processing prescriptions, following Practice protocols
- Upholding strict patient confidentiality at all times
- working within the Team to improve quality outcomes
- **About us**

We are a GP Surgery located in the Fountains Health Building, in Chester City
Centre. We are looking for a flexible and hard-working strong team player to become part of our Patient Services Administration team.

**Job description**

**Job responsibilities**

**Duties and Responsibilities**:

- Answering the telephone and dealing with patient enquiries, booking appointments
- General reception desk duties including registering new patients, greeting and directing patients and visitors, making appointments, taking prescription requests and dealing with general enquiries
- Administration tasks such as scanning clinical letters onto patient records, contacting patients regarding test results, and inputting data to the clinical administration system.
- Processing prescriptions, following Practice protocols
- Upholding strict patient confidentiality at all times

**Person Specification**

**Experience**

**Essential**
- Previous experience in a customer service environment
- Good general ICT knowledge, including programmes such as Microsoft

Office
- Good interpersonal skills
- Ability to work well as both part of a team and independently
- Excellent telephone manner and customer service skills

**Desirable**
- Experience working in a healthcare environment
- Knowledge of EMIS Web computer programme

**Qualifications**

**Essential**
- GCSE grade A to C in English and Maths (or equivalent)

**Desirable**
- Customer service or administrative qualifications

**Job Type**: Permanent

**Salary**: £9.50 per hour

Schedule:

- Day shift

Work Location: One location



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