Customer Service Advisor

4 weeks ago

Chester, United Kingdom Inchcape Full time

**Bravoauto Chester - Customer Service Advisor**

**£24,000 (OTE £28,020 + Employee Benefits)**

**Benefits**

We are all about rewarding hard work at Inchcape and as a Customer Service Advisor you’ll receive a competitive basic salary and fantastic range of benefits including;
- Vehicle purchase discounts - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
- A pension that pays - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- Save as you earn plan
- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
- Life Assurance - we give you the peace of mind when you need it most
- Health Shield Cash Plan - Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
- Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers
- Discount Gym membership - keep fit with our big brand gym & fitness offers
- Employee Assistance Programme - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
- Holiday Allowance - We believe in rewarding all colleagues for their hard work, and offer an annual leave entitlement of 25 days per annum for all colleagues.
- And much more.

**Job Introduction**

The primary focus for the Customer Service Advisor is to ensure the highest level of customer satisfaction and interactions for vehicle servicing and care, for every customer and potential customer of their bravoauto site. The role will schedule repair work and MOT’s, maintain up to date and accurate customer records, communicate regularly and professionally with customers and will act as the first point of contact for all customer interactions. The role will also pursue opportunities to increase sales and revenues for their aftersales department.

**Main Responsibilities**
- Provide an industry leading level of Customer Service, ensuring the highest standards of customer satisfaction are delivered and represented in customer feedback.
- Ensure effective communication is maintained with customers and colleagues in a timely and professional manner in relation to all services provided, including but not limited to progress of work, any additional work that may be required, upsell opportunities, customer follow-ups etc.
- Undertake and maintain all required administration including but not limited to booking customer services and repair work ensuring workshop and parts availability, maintaining accurate records on all internal systems, timely customer invoicing ensuring the WIP is kept to a minimum, daily warranty transactions and invoicing etc.
- Obtain and process payments according to Inchcape policy.
- Pro-actively drive sales and bookings opportunities including converting inbound and outbound booking calls, converting the identified upsell opportunities and achievement of site targets and KPI’s.

To be successful in the role, you will possess;
- Excellent communication skills and the ability to build trust and rapport with customers and colleagues
- A customer focused approach and passion for your work
- The ability to prioritise your workload and multi-task
- Proficient IT skills with the ability to use multiple systems at once
- The ability to work independently and also as part of a team
- A keen eye for detail
- The ability to act as our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
- Ability to problem solve and think on your feet

**About The Company**

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.

**Inchcape is ambitious** We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch

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