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Customer Services Advisor

3 months ago

Chester, United Kingdom Nuffield Health Full time

HEAD OFFICE
Customer Services Advisor

Customer Services Advisor

Chester | Customer Services | Permanent | Full Time

Salary £19,617.00 per annum

Our Sales & Services department currently have an internal opportunity for a Customer Services Advisor. Continue your journey with us whilst we’ll support you to be your best.

The Grosvenor Hospital has remained Chester's leading private hospital since 1975. We deliver a comprehensive range of treatments and services, working alongside our dedicated team of expert consultants and nurses. Excellent nurse / patient ratio to allow you to deliver the high-quality care you want. We have brand new theatres and modern ward environment.

The opportunity

**As our Customer Services Advisor you will**:
Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital

To support the definition, development, communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc.)

Ensure all customer interaction is undertaken in a timely manor

Log enquiries on the Hospital CRM and oversee the customer journey

Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively

The person

**To succeed as a Customer Services Advisor, you will need**:
Excellent customer service skills

Proven experience in customer service

Excellent written and verbal communication skills

Excellent interpersonal skills and a good level of IT literacy

Good organisational skills

Key information about the role.

You will liaise directly with customers, answering all Sales and Service enquiries. Prepare quotations for hospital services and contribute to business development, marketing and communication initiatives to promote the services of the hospital throughout the local community.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From physiotherapy to a season ticket loan, private healthcare, a cycle to work scheme and more. At Nuffield Health, we’ll take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.