Business Management Officer

7 days ago

Leeds, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 236499**Salary**:

- £27,650 - £29,728**Grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CDIO - Enterprise Integration Services**Type of role**:

- Business Management and Improvement
- Digital
- Information Technology
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of posts**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, Leeds, TelfordAbout the job

**Summary**:

- At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
- We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.- HMRC is building a modern, digital tax administration. Our digital transformation programme is ambitious, exciting and award winning. This programme is the envy of other government organisations and it will make HMRC one of the most digitally sophisticated tax authorities in the world.
- Now is a fantastic time to start building your career in our exciting, creative and extraordinary IT team. If you want to learn a lot, help others do the same and be part of delivering public service that makes a real difference, HMRC is a great place to do that.
- Enterprise Integration Services (EIS) are at the heart of the HMRC Chief Digital Information Officer (CDIO) group. EIS handle HMRC’s core integration/middleware services, taking care of over a billion transactions every year and connecting hundreds of HMRC services.
- We provide platforms for delivering Application Programming Interface (API) access to HMRC systems. We also provide artefacts and support for API consumers (software developers and other Government Departments) to build and manage authorised software that seamlessly integrates with HMRC digital services.
- We use modern open-source products and work in an Agile way to deliver flexible, effective integration solutions.**Job description**:
The External Software Integration Team supports software developer companies who want to integrate with our systems through software that they are developing.

As a Business Management Officer, you will work as part of a wider team on Digital Relationship Management services, to ensure the best possible service to our customers. Playing a key role supporting good governance and assurance by developers and ensuring they meet our standards and the acceptance framework.

You will be self-motivated, a confident communicator with good interpersonal skills. The role involves triaging, prioritising and responding to software developers’ queries - so you will need to write clearly and concisely.

You will have an eye for detail, with the ability to quickly understand and route out problems and how to navigate and use various digital tools e.g. MS Dynamics, Jira. This is an exciting opportunity suited to someone who enjoys problem solving, has some good analytic skills and enjoys process orientated assurance tasks and helping customers.

**Responsibilities**:
Specific responsibilities will include:

- Carrying out due diligence activities to ensure software developers meet HMRC’s onboarding standards;
- Managing workflow and answering queries from developers to meet SLA’s;
- Engaging with internal and external stakeholders to resolve technical issues for developers;
- Creating and maintaining accurate customer records on MS Dynamics;
- Regularly producing good quality, timely and informative reports and dashboards;
- Taking ownership and maintaining a gov.uk web tool and content to ensure customers have accurate information about finding suitable tax software.

**Essential Criteria**

You will need to demonstrate practical knowledge and experience in the following:

- Good analytical and problem-solving skills; with experience of process improvements;
- Good communication skills; preferably with experience of working within a customer support environment.

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in for further information or visit

Things you need to know

**Security**:
- People working with government assets must complete basic personnel security standard checks.**Selection process details**:
**Sift

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