Business Support Officer

1 week ago


Leeds, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 230125**Salary**:

- £27,650 - £34,372- National - £27,650 - £29,728, London £31,982 - £34,372**Grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - Permanent Secretaries Group**Type of role**:

- Administration / Corporate Support
- Business Management and Improvement
- Secretarial**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of posts**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- 100 Parliament Street, Westminster, London, SW1A 2BQ, Leeds Regional Centre
- 7 & 8 Wellington Place, Wellington Street, Leeds, LS1 4APAbout the job

**Summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

HMRC is building a modern, digital tax administration and runs the largest digital operation in Government. Our multi award winning programme is the envy of other government organisations, and we are currently undertaking one of the biggest digital transformations in Europe.

This vacancy is in Permanent Secretaries Group, which sits at the heart of everything HMRC does. The small, high-performing team provides support to the First and Second Permanent Secretaries, helping them set strategic direction for the department and drive forward transformation. It also oversees governance across HMRC and manages its relationship with Parliament.

This role is central to supporting the Permanent Secretaries. You will be required to work flexibly, autonomously, and collaboratively across a range of priorities, including leading on the Permanent Secretaries' diaries, booking travel and accommodation, and managing a busy inbox.

**Job description**:
As a Business Support Officer in the Permanent Secretaries' Office, you will gain an excellent overview of the department’s diverse functions. You will work closely with the Permanent Secretaries and executive leadership team to enable delivery of HMRC’s top priorities.

We are looking for a highly motivated individual with good organisational, communication and interpersonal skills. You will need the ability to manage multiple and competing priorities, work independently and part of a team, and liaise effectively with a range of stakeholders.

**Responsibilities**:
As Business Support Officer you will:

- Provide proactive and reactive inbox and diary management, resolving conflicting scheduling requests.
- Make decisions about meeting attendance, in line with the Permanent Secretaries' priorities with the support of the Private Office team.
- Arrange travel, accommodation and room bookings where required, and proactively manage logistics across locations.
- Help coordinate and organise briefing to ensure the Permanent Secretaries are fully prepared for meetings.
- Support general administration, such as making expense claims, tracking leave, managing organograms, updating distribution lists, setting up meeting rooms for face-to-face meetings, and assisting with any visitor arrangements.
- Work flexibly across Permanent Secretaries’ Group on a range of priority projects with a wide range of stakeholders, providing support to the team to enable of set piece events, such as away days, Board meetings, parliamentary appearances, and interview panels.
- Handle sensitive information in a confident manner and make best use of technology to produce high quality outputs on behalf of the office.
- Be comfortable working collaboratively with the office and wider private office community, including by running regular diary catch-ups and supporting the Chief of Staff directly.

**Essential Criteria**:

- Effective diary management skills, including experience of inbox and workflow management - in particular using Microsoft Outlook and Teams.
- Confidence communicating and working with a wide variety of stakeholders.
- Good organisational skills and the ability to multitask, prioritise, work independently, and respond innovatively to changes.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Delivering at Pace
- Working Together

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly peri



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