Customer Operations Administrator

2 weeks ago

Glasgow, United Kingdom ACCA Full time

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're seeking a **Customer Operations Administrator **on a Part-Time, fixed-term contract basis. This position sits within the Student Support team, based in our Glasgow office.

The Customer Operations Administrator's role is to provide administrative support to ACCA's customers through Key processes; whilst ensuring the highest standards of quality and compliance are met.

**The job**

Reporting to the Customer Operations Team Manager on a day-to-day basis, you'll be involved in the following:

- Responsible for the delivery of student-related processes ensuring all internal/external SLAs are achieved
- Handle all queries relating to our student's journey to affiliate status
- Ensure all actions carried out in line with ACCA's standard processes and policy
- Demonstrate an understanding of up-to-date procedural and policy knowledge
- Actively participate in the delivery of continuous improvement, working collaboratively with colleagues across the Customer Service directorate
- General ad-hoc duties as requested by the Team Manager
- Show an interest and understanding of customers' needs, with a view to continually searching for ways to improve the customer experience.

**The person**

We're looking for someone who:

- Excellent customer service skills
- Ability to understand customer needs and provide the correct solution
- Excellent organisational / planning skills,
- High level of interpersonal skills and an ability to communicate (Written and Verbally) professionally across the internal and external stakeholder groups
- Strong attention to detail and ability to manage own workload
- Strong confidence using Microsoft packages, i.e Word and Excel

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

  • Customer Operations Administrator

    4 days ago

    Glasgow, United Kingdom ACCA Full time

    ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. Customer Operations Administrator - United Kingdom We're currently looking for a **Customer Operations Administrator** for our Student Support team on a full-time permanent basis. This position sits within the Customer Operations department, based in our Glasgow...

  • Customer Operations Administrator

    1 week ago

    Glasgow, United Kingdom ACCA Full time

    ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're currently looking for a Customer Operations Administrator on a part-time ( 26 hours per week) fixed-term contract. This position sits within the Customer Operations department based in Glasgow and the ability to attend the Glasgow office when needed is a...

  • Customer Operations Administrator

    1 week ago

    Glasgow, United Kingdom ACCA Full time

    ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're currently looking for a Customer Operations Administrator on a full time, fixed term (6 month) basis. **This position sits within the Customer Operations department based...

  • Customer Operations Administrator

    18 hours ago

    Glasgow, United Kingdom ACCA Full time

    ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're currently looking for a Customer Operations Administrator on a full time, fixed term (6 month) basis. **This position sits within the Customer Operations department based in Glasgow and you must be able to attend our Glasgow office if and when required.** This...

  • Operations Support Administrator

    18 hours ago

    Glasgow, United Kingdom Search Consultancy Full time

    Operations Support Administrator (6 month Fixed Term Contract) Glasgow £18,000 - £20,000 Are you looking to kick start your career as an administrator? My client in Shawlands is looking for recent school leavers that have a willingness to learn to join their growing team. The position is initially based on a rolling fixed term contract. However there is...

  • Customer Care Administrator

    2 days ago

    Glasgow, United Kingdom Red The Consultancy Full time

    We require a Customer Care Administrator to join our client. As Customer Care Administrator, you will provide and process information in response to booking requests, enquiries or concerns in a professional and effective manner and provide administrative support to the training centre business activities. **THE SUCCESSFUL APPLICANT**- Minimum of 2 Highers...

  • Operations Administration Assistant

    2 days ago

    Glasgow, United Kingdom UK Health Enterprises Ltd Full time

    Job Title: Operations Administration Assistant Emcare & Stewart First Aid Training are looking for a part time or full time administrator to help us with day to day operations administration and dealing with client requests. Location: Glasgow City Centre (adjacent to Glasgow Central Station) Hours: 8am start Monday to Friday - this can be a part time or...

  • Customer Service Administrator

    2 days ago

    Glasgow, United Kingdom John G Russell (Transport) Ltd Full time

    **Key Responsibilities**_ - Daily interaction with Customers. - Order processing - Booking Transport - Photocopying and Filing - Communication with Internal Departments - Always ensuring the highest level of customer service - Undertake of a wide range of administrative tasks. - Provide and maintain efficient and effective administrative support to the...

  • Customer Service Administrator

    1 day ago

    Glasgow, United Kingdom John G Russell (Transport) Ltd Full time

    **Key Responsibilities**_ - Daily interaction with Customers. - Order processing - Booking Transport - Photocopying and Filing - Communication with Internal Departments - Always ensuring the highest level of customer service - Undertake of a wide range of administrative tasks. - Provide and maintain efficient and effective administrative support to the...

  • Customer Service Administrator

    Found in: Appcast UK C C2 - 1 week ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    2 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice representing our...

  • Customer Service Administrator

    Found in: Jooble UK C2 - 2 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice representing our...

  • Customer Service Administrator

    Found in: Appcast UK C2 - 1 week ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    Found in: Whatjobs ES C2 - 5 days ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    Found in: Talent UK 2A C2 - 2 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Services and Administration Assistant

    5 days ago

    Glasgow, United Kingdom Stewart Travel Group Full time

    **GolfKings, **our specialist Golf Tour Operator, is pleased to present a unique job opportunity that has arisen within our team in Ayr or Glasgow as a Customer Services and Administration Assistant. The key features and requirements within the role are detailed below: - Liaising with clients, colleagues and suppliers concerning the administrative and...

  • Warehouse Operative/administrator

    7 days ago

    Glasgow, United Kingdom Job Ready Full time

    Our client, a national hire and maintenance company are looking to bring on board a Administrator/Warehouse Operative to work in their busy depot in Glasgow. Duties will include; - Administration work, booking orders in / out on company database - Dealing with customers face to face and on the phone - General labouring duties, cleaning & tidying depo and...

  • Customer Support Administrator

    2 weeks ago

    Glasgow, United Kingdom Trespass Full time

    Job Description Customer Support Administrator Due to the continued growth across both domestic and international e-commerce channels, we’re seeking to further strengthen our team with the introduction of an additional Customer Support Administrator. Core responsibilities of this role include: Delivery of excellent customer service on each and every...

  • Customer Service Administrator

    18 hours ago

    Glasgow, United Kingdom Search Consultancy Full time

    Start dates in March 2023 and hours are 9am - 5pm Monday to Friday. You will be based on site in Clydebank. You will also enjoy weekly pay with an hourly pay rate of £10.98 and an attractive holiday allowance of 39.5 days a year!!! **You will have** - Excellent attention to detail - Administration experience OR - Good Customer Service background - First...