Customer Support Administrator
4 weeks ago
Job Description
Customer Support Administrator
Due to the continued growth across both domestic and international e-commerce channels, we’re seeking to further strengthen our team with the introduction of an additional Customer Support Administrator.
Core responsibilities of this role include:
- Delivery of excellent customer service on each and every call
- First point of contact for customer escalations and complaints
- Processing customer returns and exchanges
- Order processing and administration
About you:
The successful candidate is likely to have/demonstrate:
- Experience of working in a customer service role
- Excellent interpersonal and communication skills both at a written and spoken level
- Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures
- Experience in recordingof all customer interactions, meeting pre-set Quality targets
- Manage end to end customer experiences
- Ability to identify improvement opportunities to ensure processes and tools are effective and efficient
- Strong analytical skills with experience of MS Excel and content management systems
- Self-motivated with strong personal time management & problem solving skills
- Excellent Team player
- Can do attitude with a flexible approach to the role
- Multiple language skills will be treated as an advantage.
Details:
Job based in our Glasgow Headquarters
Please also include a covering letter (of no more than 1 page of A4) summarising;
- Why you are interested in the role
- Why you feel you are suitable for the role
- Your current salary / benefits package and expectations
Due to the high volume of applications only successful candidates will be contacted.
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