Customer Support Administrator

4 weeks ago


Glasgow, United Kingdom Trespass Full time

Job Description

Customer Support Administrator

Due to the continued growth across both domestic and international e-commerce channels, we’re seeking to further strengthen our team with the introduction of an additional Customer Support Administrator.

Core responsibilities of this role include:

  • Delivery of excellent customer service on each and every call
  • First point of contact for customer escalations and complaints
  • Processing customer returns and exchanges
  • Order processing and administration

About you:

The successful candidate is likely to have/demonstrate:

  • Experience of working in a customer service role
  • Excellent interpersonal and communication skills both at a written and spoken level
  • Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures
  • Experience in recordingof all customer interactions, meeting pre-set Quality targets
  • Manage end to end customer experiences
  • Ability to identify improvement opportunities to ensure processes and tools are effective and efficient
  • Strong analytical skills with experience of MS Excel and content management systems
  • Self-motivated with strong personal time management & problem solving skills
  • Excellent Team player
  • Can do attitude with a flexible approach to the role
  • Multiple language skills will be treated as an advantage.

Details:

Job based in our Glasgow Headquarters

Please also include a covering letter (of no more than 1 page of A4) summarising;

  • Why you are interested in the role
  • Why you feel you are suitable for the role
  • Your current salary / benefits package and expectations

Due to the high volume of applications only successful candidates will be contacted.

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