Customer Operations Administrator

2 weeks ago

Glasgow, United Kingdom ACCA Full time

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're currently looking for a Customer Operations Administrator on a full time, fixed term (6 month) basis. **This position sits within the Customer Operations department based in Glasgow and you must be able to attend our Glasgow office if and when required.**

This is an exciting opportunity to join our Member Support team who are responsible for Providing the best in service for our valued members, through the administration of process requests and providing advice to create a great customer experience. We also assist our affiliates on the requirements & steps needs to attain ACCA membership.

**The job**

Reporting to the Team Manager, on a day-to-day basis you'll be involved in the following:

- Assisting our customers with their requests for support in maintaining their membership with ACCA.
- Providing a professional first point resolution to our customers.
- Be an ambassador for ACCA, treating all internal and external customers with respect while always maintaining professionalism
- Contribute to the continuous improvement of current processes and procedures

**The person**

We're looking for someone who has the following skills/experience:

- Experience of working in a customer focused role with assessment and administration responsibilities.
- Excellent interpersonal, communication and influencing skills with a track record for providing first class customer service
- Highly organised, logical and methodical approach to work
- An emphasis on accuracy and attention to detail
- The ability to Identify and act on opportunities to improve the customer experience
- A positive attitude and approach to work
- Ability to multi-task using different systems
- Good knowledge of Microsoft Office Systems
- The role may be home based in line with current government guidelines therefore you must be able to take all forms of contact including telephone calls at home
- Rotational weekend work (one weekend in three) is required.

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

  • Customer Operations Administrator

    4 weeks ago

    Glasgow, United Kingdom ACCA Full time

    ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're seeking a **Customer Operations Administrator **on a Part-Time, fixed-term contract basis. This position sits within the Student Support team, based in our Glasgow office. The Customer Operations Administrator's role is to provide administrative support to...

  • Operations Administrator

    7 days ago

    Glasgow, United Kingdom SD Worx Full time

    SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring **people solutions** to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span **the entire employee journey**,...

  • Operations Support Administrator

    6 days ago

    Glasgow, United Kingdom Search Consultancy Full time

    Operations Support Administrator (6 month Fixed Term Contract) Glasgow £18,000 - £20,000 Are you looking to kick start your career as an administrator? My client in Shawlands is looking for recent school leavers that have a willingness to learn to join their growing team. The position is initially based on a rolling fixed term contract. Howeverthere is...

  • Customer Services Administrator

    7 days ago

    Glasgow, United Kingdom QCMD Full time

    JOB TITLE: QCMD Customer Services Administrator **LOCATION**:Unit 5, 5 Technology Terrace, Todd Campus, West of Scotland Science Park, Glasgow G20 0XA **POSITION REPORTS TO**:Lead Project Manager JOB SUMMARY: The **QCMD Customer Services Administrator** will work closely with the Customer Support and Project Management team to provide high level...

  • Operations Administration Assistant

    6 days ago

    Glasgow, United Kingdom UK Health Enterprises Ltd Full time

    **Job description** Job Title: Operations Administration Assistant Emcare & Stewart First Aid Training are looking for a part time or full time administrator to help us with day to day operations administration and dealing with client requests. Location: Glasgow City Centre (adjacent to Glasgow Central Station) Hours: 8am start Monday to Friday - this...

  • Customer Service Administrator

    4 weeks ago

    Glasgow, United Kingdom Professional Sport Governing Body Full time

    **The Customer Service Administrator will provide full administrative support to the relevant department and develop a culture of customer satisfaction through timely and thorough handling of enquiries.** **Co-ordination of Courses, which will include**: - Liaising with applicants, managing waiting lists and maximizing numbers of courses with the resultant...

  • Customer Services Administrator

    4 weeks ago

    Glasgow, United Kingdom MCD UK LTD Full time

    Job Title: Customer Service Administrator Location: East Kilbride **Salary**: TBA (dependent on experience) Hours - 8-5pm Mon - Thu, 8-2pm Friday Contract: Permanent, Full Time **The Company**: We are seeking a Customer Service Administrator to join our team at our head office In East Kilbride, where we have a very friendly team spirit in the office and...

  • Customer Service Administrator

    3 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    1 week ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Role...

  • Customer Service Administrator

    4 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    3 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    16 hours ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Role...

  • Customer Service Administrator

    4 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice representing our...

  • Customer Service Administrator

    4 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    3 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    1 week ago

    Glasgow, United Kingdom TalentHawk Full time

    Job DescriptionJoin our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our...

  • Customer Service Administrator

    4 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice representing our...

  • Customer Service Administrator

    4 weeks ago

    Glasgow, United Kingdom Capita Full time

    Performs customer service activities and initiatives for limited number of products or clients. **Job title**: Customer Service Administrator Performs customer service activities and initiatives for limited number of products or clients. **Location**: Glasgow , United Kingdom **Time Type**: Full time **Contract Type**: Permanent

  • Customer Service Administrator

    2 weeks ago

    Glasgow, United Kingdom Search Consultancy Full time

    Start dates in March 2023 and hours are 9am - 5pm Monday to Friday. You will be based on site in Clydebank. You will also enjoy weekly pay with an hourly pay rate of £10.98 and an attractive holiday allowance of 39.5 days a year!!! **You will have** - Excellent attention to detail - Administration experience OR - Good Customer Service background - First...

  • Operations Leadership Support Administrator

    4 weeks ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** The post holder will be part of the Senior Leadership Support Team and support the delivery of a range administrative, business and operating functions within the School. This will involve a range of operational and administrative activities to support the School Senior Leadership Team to facilitate the balance of their full range of...