Operations Leadership Support Administrator

1 month ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
The post holder will be part of the Senior Leadership Support Team and support the delivery of a range administrative, business and operating functions within the School. This will involve a range of operational and administrative activities to support the School Senior Leadership Team to facilitate the balance of their full range of professional and management responsibilities, as well as the development and implementation of key operating processes. The post holder will also act as a key contact to a range of internal and external customers supporting the administration of HR, facilities and other operations processes.

**Main Duties and Responsibilities**:

1. To provide administrative and business support to School Senior Leadership Team to facilitate the balance of their full range of professional and management responsibilities. This will involve active management of correspondence, diary management and scheduling, undertaking administrative, operational and secretarial duties and assisting with managing queries in a timely and appropriate fashion.
2. Supporting the development and delivery of a service excellence metrics framework to allow the assessment of service performance, to identify and implement key opportunities for improvement. Coordination of School-wide operational activities, supporting ongoing projects across a wide range of core areas.
3. To provide operational support to the School Senior Leadership Team in order to ensure the efficient running of operational activities within the School. This will include contributing to the development and implementation of process improvements and a service catalogue, and the maintenance of service records and information with a key focus on continuous improvements that can be made to service quality.
4. To prepare professional business documents, presentations, reports and correspondence using standard formats, information from University systems and other appropriate sources, much of which will be confidential in nature and require strict University records management protocols and relevant General Data Protection Regulations to be adhered to, including the appropriate storage, archiving and destruction as per agreed retention schedules.
5. To act as a representative for internal and external contacts and to take appropriate action upon their own initiative where possible to ensure all issues are dealt with effectively. This will involve liaising with stakeholders across the School, College and University Services, as well as external resources to diagnose and troubleshoot any service-related issues.
6. To provide excellent customer service to internal and external stakeholders and to contribute to the enhancement of the University's international profile in line with the Universities strategic plan.
7. To provide support on the School’s accreditation processes, working in partnership with colleagues and external bodies to ensure process compliance and co-ordination, supporting high quality submissions.
8. Undertake any other reasonable activities dependent on the needs of the customer/team and as directed by the Operations Manager.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this post, having acquired the necessary knowledge and skills in a similar role, or:

A2 A Scottish Credit and Qualification Framework Level 7 (Advanced Higher / Scottish Vocational Qualification Level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.

**Desirable**:

B1 Knowledge of higher education policies and procedures.

**Skills**

**Essential**:

C1 Excellent planning, prioritising and organisational skills.
C2 Ability to develop a range of written and/or graphical materials such as guidance notes, procedures, briefings and short reports.
C4 Proven interpersonal and communication (oral and written) skills.
C5 Able to work proactively, multi-task and to use initiative in order to resolve problems.
C6 Able to work independently and as part of a team.
C7 Excellent attention to detail and to production of accurate, high quality outputs.
C8 Effective IT and numeracy skills, especially in Word and Excel.

**Desirable**:

D1 Ability to understand and engage with process improvement principles.

**Experience**

**Essential**:

E1 Demonstrable relevant work experience with qualifications above or evidence of progression and development gained through working in a similar role.
E2 Experience of working with and providing business support to senior management in an organisation.
E3 Experience of minute taking and circulating documents for internal meetings.
E5 Analytical and problem solving ability. Proactive approach to problem-solving; able to take initiative within agreed guidelines.
E6 The ability to work within a team and as an individual, organising and p

  • Leadership Support Assistant

    3 days ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** The postholder will provide a broad range of support services to the College leadership team; contributing to the achievement of the College’s strategic objectives by delivering a proactive, efficient and flexible range of administrative activities **Main Duties and Responsibilities** 1. Contribute to the customer experience within the...

  • Operations Administrator

    7 days ago

    Glasgow, United Kingdom Glacier Welding Services Ltd Full time

    **Operations Administration & Support** Glasgow Area Glacier Energy Services is a progressive group offering exceptional products, services and bespoke engineering solutions to the oil and gas industry and global energy sectors. Formed in 2011, the Group has quickly grown to employ over 200 employees, serving the energy sector through its UK and...

  • Operations Administration

    1 week ago

    Glasgow, United Kingdom Glacier Energy Services Ltd Full time

    **Operations Administration & Support** Glasgow Area Glacier Energy Services is a progressive group offering exceptional products, services and bespoke engineering solutions to the oil and gas industry and global energy sectors. Formed in 2011, the Group has quickly grown to employ over 190 employees, serving the energy sector through its UK and...

  • Operations Administration

    5 days ago

    Glasgow, United Kingdom Glacier Energy Services Ltd Full time

    **Operations Administration & Support** Glasgow Area Glacier Energy Services is a progressive group offering exceptional products, services and bespoke engineering solutions to the oil and gas industry and global energy sectors. Formed in 2011, the Group has quickly grown to employ over 190 employees, serving the energy sector through its UK and...

  • Operations Support Administrator

    4 weeks ago

    Glasgow, United Kingdom Search Consultancy Full time

    Operations Support Administrator (6 month Fixed Term Contract) Glasgow £18,000 - £20,000 Are you looking to kick start your career as an administrator? My client in Shawlands is looking for recent school leavers that have a willingness to learn to join their growing team. The position is initially based on a rolling fixed term contract. However there is...

  • Operations Support Administrator

    1 week ago

    Glasgow, United Kingdom St. Matthews Centre Full time

    **To apply**: Please submit a copy of your CV, and a covering letter (2 side A4 maximum) as an attachment detailing: - How your skills, experience and motivations meet those in the job description - Why you feel you would add a positive contribution to the work of the St Matthew’s Centre. - What skills you would like to develop working within the third...

  • Administrator - Operations Support

    1 day ago

    Glasgow, United Kingdom St. James's Place Full time

    **Administrator - Operations Support** **Location: Glasgow - Monday to Friday only** Our Operations Support team are seeking a full-time person to join them on an exciting journey to provide a first-class service to all visitors at our locations, provide a support function to a team of Managers and support reception activity whilst workingtowards the...

  • Research and Operations Administrator

    2 weeks ago

    Glasgow, United Kingdom Harlow Consulting Full time

    Research and Operations Administrator Salary: £25k-£30k pa (pro rata) + excellent benefits Location: Office-based/Hybrid - minimum 3 days per week based at Harrogate office – free parking Job Type: Permanent, Part-Time (25 hours per week) spread over 4/5 days Do you have strong administration and communication skills that you could apply to a...

  • Operational Delivery Leadership Roles

    4 weeks ago

    Glasgow, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 308645**Salary**: - £35,711 - £41,576- (National - Outer London )- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - DWP - Work and Health Services - Disability Services, Decision Making and Working...

  • Operational Support Administrator

    1 day ago

    Glasgow, United Kingdom NFU Mutual Full time

    **Operational Support Administrator**: - Perfect entry level position to kick start your career - Fantastic career progression pathways on offer - Hybrid 80% home working options available **About the role**: Due to growth within the department, we have multiple opportunities for proactive and driven individuals to join our thriving Mutual Direct team in...

  • Operations Administrator

    4 days ago

    Glasgow, United Kingdom Glasgow School of Arts Full time

    **Operations Administrator (0.6 FTE)** **Technical Support Department** **Glasgow campus based** **£26,444 - £29,605 per annum, pro rata** **Permanent** Applications are invited for an **Operations Administrator (0.6 FTE) within the Technical Support department at Glasgow School of Art).** The Technical Support Department is a welcoming and...

  • Operations Administrator

    3 days ago

    Glasgow, United Kingdom Stafffinders Full time

    Are you ready to play a key role in Glasgow's bustling retail scene? We're looking for an Operations Administrator to join our shopping centre client on a permanent basis. This is an excellent opportunity to progress in your career within retail operations. What you will get in your new role Annual salary of up to 27,000 per annum ...

  • Operations Administrator

    5 days ago

    Glasgow, United Kingdom Stafffinders' Client Full time €27,000

    Are you ready to play a key role in Glasgow's bustling retail scene? We're looking for an Operations Administrator to join our shopping centre client on a permanent basis. This is an excellent opportunity to progress in your career within retail operations. What you will get in your new role Annual salary of up to £27,000 per annum Discounts...

  • Executive Support Administrator

    1 month ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** Working as part of the Estates Planning and Administration Team within the Executive and Leadership Support group, and reporting to the Executive Support Lead, the post holder will contribute to the delivery of a professional business support service to the Directorate's Executive and Leadership teams, planning work schedules, itinerary and...

  • Hospital Support Administrator

    1 day ago

    Glasgow, United Kingdom Nuffield Health Full time

    HEAD OFFICE Hospital Support Administrator Hospital Support Administrator Nuffield Health Glasgow Hospital | Administration | Permanent | Full Time| Salary Competitive (depending on experience) + fantastic benefits 37.5 hours per week Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and...

  • Operations Administrator

    4 weeks ago

    Glasgow, United Kingdom Allstaff Full time

    Allstaff Office Services Division require an Operations Administrator for our SME client based in the heart of Glasgow city centre. This is a hybrid role where 50% of your hours will be office based with an anchor day being a Thursday. Their flexible working policy allows team members to select when they work as long as hours are fulfilled between 7am and...

  • Operations Leadership Graduate Program

    3 weeks ago

    Glasgow, United Kingdom Hilti Full time

    We’re looking for high performing, post-graduate talents to become our next generation of leaders in After Market Services (AMS). We want you to apply your curiosity and hunger for problem-solving, to question the way things are done, share your ideas on how to make us better, and continuously improve our ways of working in operational processes. What...

  • Operations Administrator

    4 days ago

    Glasgow, United Kingdom The Stephen James Partnership Full time

    Title: Operations Administrator P/T (Mon-Wed)nContract: Mat Cover – 12 monthsnLocation: Glasgow (Remote)nSalary or Rate: £25,000 pro rataAbout Us –The SJP has a proud track record of supporting the world’s most prestigious law firms, financial institutions and in-house legal teams for over a decade. We are a market-leading legal recruitment agency...

  • Business Support Administrator

    3 days ago

    Glasgow, United Kingdom Exclusive FM Full time

    **Job Title: Business Support Administrator** **Location: Glasgow** **Salary: £21,385.00 per annum** **Hours: 37.5 hours a week** Our client, one of the UK’s leaders in providing innovative construction and engineering solutions for clients within a variety of sectors including Retail, Health, Education and Commercial, now has an immediate need to...

  • Business Support Administrator

    7 days ago

    Glasgow, United Kingdom PDA Search and Selection Ltd Full time

    **Job Title: Business Support Administrator** **Location: Glasgow** **Salary: £ 21,385.00per annum** **Hours: 37.5 hours a week** Our client, one of the UK’s leaders in providing innovative construction and engineering solutions for clients within a variety of sectors including Retail, Health, Education and Commercial, now has an immediate need to...