Customer Operations Administrator

4 weeks ago

Glasgow, United Kingdom ACCA Full time

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're currently looking for a Customer Operations Administrator on a part-time ( 26 hours per week) fixed-term contract. This position sits within the Customer Operations department based in Glasgow and the ability to attend the Glasgow office when needed is a must.

This is an exciting opportunity to join our Member Support team who are responsible for Providing the best in service for our valued members, through the administration of process requests and providing advice to create a great customer experience. We also assist our affiliates on the requirements & steps needs to attain ACCA membership.

**The job**

Reporting to the Team Manager, on a day-to-day basis you'll be involved in the following:

- Assisting our customers with their requests for support in maintaining their membership with ACCA.
- Providing a professional first point resolution to our customers.
- Be an ambassador for ACCA, treating all internal and external customers with respect while always maintaining professionalism
- Contribute to the continuous improvement of current processes and procedures

**The Person**

We're looking for someone who has the following skills/experience:

- Experience of working in a customer focused role with assessment and administration responsibilities.
- Excellent interpersonal, communication and influencing skills with a track record for providing first class customer service
- Highly organised, logical and methodical approach to work
- An emphasis on accuracy and attention to detail
- The ability to Identify and act on opportunities to improve the customer experience
- A positive attitude and approach to work
- Ability to multi-task using different systems
- Good knowledge of Microsoft Office Systems
- The role may be home based in line with current government guidelines therefore you must be able to take all forms of contact including telephone calls at home
- Weekend work is required.
- Role is based in Glasgow, United Kingdom. Must be available to attend office when required.

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

  • Customer Operations Administrator

    1 month ago

    Glasgow, United Kingdom ACCA Full time

    ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're seeking a **Customer Operations Administrator **on a Part-Time, fixed-term contract basis. This position sits within the Student Support team, based in our Glasgow office. The Customer Operations Administrator's role is to provide administrative support to...

  • Customer Administrator

    1 month ago

    Glasgow, United Kingdom HRC Recruitment Full time

    _**Customer Administrator - Financial services **_ - **Location: Glasgow - Finnieston**_ - **Salary: £22,000**_ **Hours - Flexible five days over seven, including weekends.** Are you an administrator ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender...

  • Customer Care

    13 hours ago

    Glasgow, United Kingdom Recruitmentor Full time

    Working for a large fire protection company, based just out of Glasgow, with a great welcoming team, this role will give you a career challenge in a supportive environment - Provide administrative support to the sales team - Assi - Coordinate and schedule meetings, appointments, and travel arrangements for the sales team - Maintain and update customer...

  • Operations Administrator

    1 month ago

    Glasgow, United Kingdom DHL Full time

    DHL eCommerce UK is one the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers. **Excellence. Simply Delivered.** That is what we...

  • Customer Service Administrator

    1 month ago

    Glasgow, United Kingdom Professional Sport Governing Body Full time

    **The Customer Service Administrator will provide full administrative support to the relevant department and develop a culture of customer satisfaction through timely and thorough handling of enquiries.** **Co-ordination of Courses, which will include**: - Liaising with applicants, managing waiting lists and maximizing numbers of courses with the resultant...

  • Customer Services Administrator

    1 month ago

    Glasgow, United Kingdom MCD UK LTD Full time

    Job Title: Customer Service Administrator Location: East Kilbride **Salary**: TBA (dependent on experience) Hours - 8-5pm Mon - Thu, 8-2pm Friday Contract: Permanent, Full Time **The Company**: We are seeking a Customer Service Administrator to join our team at our head office In East Kilbride, where we have a very friendly team spirit in the office and...

  • Customer Service Administrator

    2 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Job DescriptionJoin our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our...

  • Customer Service Administrator

    2 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Role...

  • Customer Service Administrator

    1 month ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice representing our...

  • Customer Service Administrator

    5 days ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Role...

  • Customer Service Administrator

    3 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    1 month ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    4 days ago

    Glasgow, United Kingdom TalentHawk Full time

    Job Description Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice...

  • Customer Service Administrator

    1 month ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice representing our...

  • Customer Service Administrator

    1 month ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    4 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    4 days ago

    Glasgow, United Kingdom Brightwork Limited Full time

    Brightwork have an excellent opportunity for a Customer Service Administrator to join our client a well established organisation in Glasgow City Centre This is an ongoing temporary role with hours of work will be Monday to Friday 9am to 5.30pm. Working within their busy offices, the successful candidate will join the team in providing key support to their...

  • Customer Service Administrator

    1 month ago

    Glasgow, United Kingdom Capita Full time

    Performs customer service activities and initiatives for limited number of products or clients. **Job title**: Customer Service Administrator Performs customer service activities and initiatives for limited number of products or clients. **Location**: Glasgow , United Kingdom **Time Type**: Full time **Contract Type**: Permanent

  • Operations Leadership Support Administrator

    1 month ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** The post holder will be part of the Senior Leadership Support Team and support the delivery of a range administrative, business and operating functions within the School. This will involve a range of operational and administrative activities to support the School Senior Leadership Team to facilitate the balance of their full range of...

  • Customer Service Operator

    1 month ago

    Glasgow, United Kingdom Scottish Qualifications Authority (SQA) Full time

    **Directorate** - Business Development **Business Area** - Business Development & Customer Support **Location** - Glasgow **Salary range** - £21,298 - £23,086 **Type of Contract** - Permanent Contract **Part Time/Full Time** - Full Time/'Happy to talk flexible working' **Workstyle** - Varied place & fixed hours **Actual Hours** - 35 **Closing...