Customer Service Operator
1 month ago
**Directorate**
- Business Development
**Business Area**
- Business Development & Customer Support
**Location**
- Glasgow
**Salary range**
- £21,298 - £23,086
**Type of Contract**
- Permanent Contract
**Part Time/Full Time**
- Full Time/'Happy to talk flexible working'
**Workstyle**
- Varied place & fixed hours
**Actual Hours**
- 35
**Closing Date**
- 01/05/2023
**Ref No**
- 5411
The Scottish Qualifications Authority is Scotland’s national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are available in schools, colleges and workplaces, not just in this country, but around the world.
We are looking for a Customer Service Operator to work within the Business Development Directorate in our Business Development & Customer Support team to deliver high-quality, continually improving, efficient and responsive services to our customers.
In order to do this you must be able to demonstrate the following skills and experience:
- Experience of working in a fast-paced customer service/contact centre environment
- Experience of providing excellent first-class customer service support by telephone and in writing.
- Experience of accurately recording data utilising relevant database systems and software packages.
- Experience of effectively dealing with difficult/challenging enquiries.
- Experience of providing an effective administrative support.
Additionally, you must be able to demonstrate the following skills and experience:
- Ability to handle/respond to callers in a friendly and professional manner.
- Ability to resolve enquiries at first touch or accurately route incoming communication
Applicants, as a minimum, should be educated to SCQF Level 4 (National 4/SVQ 1) and/or be able to demonstrate direct relevant experience for this role.
SQA offer a fantastic benefits package in return for your talent whilst also offering hybrid working as default. These include but are not limited to a career average pension scheme; staff well-being and health assistance programmes; development opportunities and 27 days annual leave in addition to 14 days public holiday. Find out more here: SQA Benefits
- Tha Plana Gàidhlig aig SQA agus tha sinn _dealasach le na h-amasan sa Phlana Cànain Nàiseanta Ghàidhlig_ ( SQA has a Gaelic Language Plan, and we are committed to the aims of the National Gaelic Language Plan_
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