Customer Services and Administration Assistant

3 weeks ago

Glasgow, United Kingdom Stewart Travel Group Full time

**GolfKings, **our specialist Golf Tour Operator, is pleased to present a unique job opportunity that has arisen within our team in Ayr or Glasgow as a Customer Services and Administration Assistant.

The key features and requirements within the role are detailed below:

- Liaising with clients, colleagues and suppliers concerning the administrative and customer service aspects of new and existing golf holiday bookings.
- Chase clients for API information then input with relevant airline/reservations system
- Provide DMC handlers with client’s flight details
- Send balance reminders/chase outstanding balances through reservation system
- Process balance payments made by telephone/bank transfer and send clients documentation
- Deal with Schedule Changes from airlines, update reservation and contact clients accordingly
- Contacting clients prior to departure to offer a concierge service such as car parking, insurance
- Deal with supplier payment queries as flagged up from HO, contacting suppliers to get invoices which match the system
- Chasing Overdue elements on reservations system & updating the files accordingly
- QC’ing bookings in line with the booking procedure 48 hours after bookings being made
- Send clients documentation to them in a timely manner with all relevant attachments pertinent to their destination
- Contact clients upon their return from holiday to reply to feedback we have received to enhance the services we offer
- Acknowledge any complaints providing clients with a timeframe of response
- Send brochure requests

**Further Details**:

- Possess excellent written and verbal communication skills
- Must have strong communication skills, be enthusiastic, driven, pro-active and adaptable to a variety of roles within the Operations team.
- Be enthusiastic, driven, pro-active and adaptable to a variety of roles
- Hours are Monday-Friday 9am-5.30pm with the occasional requirement to work Saturday’s during peak seasons
- Salary is DOE

  • Customer Service Administrator

    4 weeks ago

    Glasgow, United Kingdom Time Assistant Full time

    You will be trained to provide advice and support to clients but you will also need to demonstrate the ability to find answers from a range of sources. As we are a small business you will be an integral part of the company operation, as the business grows so will your responsibility. **Responsibilities**: - Answering inbound telephone calls - Establishing...

  • Customer Services Administrator

    4 weeks ago

    Glasgow, United Kingdom MCD UK LTD Full time

    Job Title: Customer Service Administrator Location: East Kilbride **Salary**: TBA (dependent on experience) Hours - 8-5pm Mon - Thu, 8-2pm Friday Contract: Permanent, Full Time **The Company**: We are seeking a Customer Service Administrator to join our team at our head office In East Kilbride, where we have a very friendly team spirit in the office and...

  • Customer Service Administrator

    3 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    1 week ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Role...

  • Customer Service Administrator

    3 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    4 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice representing our...

  • Customer Service Administrator

    9 hours ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Role...

  • Customer Service Administrator

    4 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    4 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice representing our...

  • Customer Service Administrator

    1 week ago

    Glasgow, United Kingdom TalentHawk Full time

    Job DescriptionJoin our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our...

  • Customer Service Administrator

    4 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact.Role Overview:As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    3 weeks ago

    Glasgow, United Kingdom TalentHawk Full time

    Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you'll be the friendly face and voice representing our utilities client....

  • Customer Service Administrator

    4 weeks ago

    Glasgow, United Kingdom Professional Sport Governing Body Full time

    **The Customer Service Administrator will provide full administrative support to the relevant department and develop a culture of customer satisfaction through timely and thorough handling of enquiries.** **Co-ordination of Courses, which will include**: - Liaising with applicants, managing waiting lists and maximizing numbers of courses with the resultant...

  • Customer Services Assistant

    2 weeks ago

    Glasgow, United Kingdom EVH Full time

    Rosehill has been operating in the Pollok area of Glasgow for over 30 years and owns and manages over 1000 properties. Following an internal promotion, an exciting opportunity has arisen for a Customer Services Assistant to work within a small but busy team. Under the direction of the Customer Services Officer, you will support the delivery of our Customer...

  • Customer Services Assistant

    2 weeks ago

    Glasgow, United Kingdom EVH Full time

    Rosehill has been operating in the Pollok area of Glasgow for over 30 years and owns and manages over 1000 properties. Following an internal promotion, an exciting opportunity has arisen for a Customer Services Assistant to work within a small but busy team. Under the direction of the Customer Services Officer, you will support the delivery of our...

  • Customer Services Administrator

    7 days ago

    Glasgow, United Kingdom QCMD Full time

    JOB TITLE: QCMD Customer Services Administrator **LOCATION**:Unit 5, 5 Technology Terrace, Todd Campus, West of Scotland Science Park, Glasgow G20 0XA **POSITION REPORTS TO**:Lead Project Manager JOB SUMMARY: The **QCMD Customer Services Administrator** will work closely with the Customer Support and Project Management team to provide high level...

  • Customer Service Assistant

    2 weeks ago

    Glasgow, United Kingdom Total Staff Services Full time

    Total Staff Services are currently looking to fill Customer Service Assistant roles we have available within one of the UK’s largest accommodation providers. This will be an amazing chance to get involved in the company and become part of a team working with students from all over the country or even the world. Your role will be based in any of the...

  • Customer Service Assistant

    4 days ago

    Glasgow, United Kingdom Total Staff Services Full time

    Total Staff Services are currently looking to fill Customer Service Assistant roles we have available within one of the UK’s largest accommodation providers. This will be an amazing chance to get involved in the company and become part of a team working with students from all over the country or even the world. Your role will be based in any of the...

  • Customer Service Administrator

    4 weeks ago

    Glasgow, United Kingdom Capita Full time

    Performs customer service activities and initiatives for limited number of products or clients. **Job title**: Customer Service Administrator Performs customer service activities and initiatives for limited number of products or clients. **Location**: Glasgow , United Kingdom **Time Type**: Full time **Contract Type**: Permanent

  • Customer Service Administrator

    7 days ago

    Glasgow, United Kingdom Search Consultancy Full time

    **About this role**: Customer Service Administrator Location - South Lanarkshire ( Hybrid Working after training ) Hours - Monday to Friday with an early finish at 1pm on a Friday Salary - £27k My client is looking for someone to join their team and provide first class service to internal and external customers whilst ensuring deliveries are all on time...