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Contact Centre Advisor

4 weeks ago

Remote, United Kingdom Novacroft Full time

**We’re looking for customer service experts and individuals with a passion for providing great customer experiences to work from home on a permanent contract basis.**

**About Novacroft**:
Novacroft is a People-First organisation specialising in customer experience transformation for clients in central and local government, charity, education, transport, and retail.

Our mission is to provide you with a career growth pathway that will enable you to seize the future of work opportunities, avoid the perils of the 4th Industrial Revolution, and help Novacroft positively impact our local and global community.

**The role**:

- Inbound and outbound (non sales) telephone calls
- Data input
- 37.5 hours per week. You must be available from 8am - 8:15pm (Mon - Sun)
- Full-time shifts include some evenings and weekends
- Permanent contract.
- Full training and support throughout
- Great team managers
- Opportunities to progress and grow with Novacroft, 285 team members have been promoted four levels and above since joining the team, with many of them having started in roles just like this.

**Requirements for the role**:

- Must be working in the United Kingdom for this role
- We are ideally looking for individuals with experience in customer service, but if you are passionate and enthusiastic about providing a great customer experience, then we want to hear from you, even if you have not previously worked in a customer service role
- GCSE Level English / Maths Grade 4 (or equivalent)
- You should be available to start in the next few weeks, as we will be running online training courses commencing August 2023

**You will need**:

- Windows laptop/PC*, running Windows 10. Unfortunately, the systems that we use cannot run on Apple products such as MacBook or iPad
- An up-to-date antivirus
- The latest version of Chrome or Microsoft Edge
- Along with a suitable quiet and confidential space to work
- **Apple products and Chromebooks do not work with our clients’ software, sorry**_

**Benefits**

We provide a range of extras to our valued team members, including:

- Auto-enrollment pension scheme
- Access to Novacroft's bespoke rewards scheme, which includes high street retailer and gym membership discounts
- Access to our Employee Assistance Programme (EAP)
- 23 days holiday, rising a day each year of service up to 28 days
- Your birthday off work - in addition to your annual holiday entitlement
- Mental wellbeing support
- Paid time out for volunteering
- To be part of a collaborative, creative working environment in a uniquely people-focused business with a supportive, sociable team.

If you're interested in this opportunity or feel you may not have the complete skillset but would like to hear more, then please get in touch.

**Job Types**: Full-time, Permanent

**Salary**: £20,319.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift

Work Location: Remote

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