Call Centre Advisor
5 months ago
Inspiro is one of the UK’s largest training providers offering government funded Apprenticeships and providing work-based learning in a number of industries.
As a Work From Home Call Centre Advisor we are looking for individuals who are passionate about delivering exceptional customer service whilst meeting agreed targets through gaining interest in Apprenticeships - a key government focus. As this role is phone based, you will need to be an excellent communicator. This provides a great opportunity for someone looking to enhance their sales skills further. Your day to day responsibilities will include:
**Responsibilities**
- Ensure compliance to Contact Centre procedures and processes
- Ensure excellent customer service provision through quality KPIs
- Having an excellent understanding of the products in order to provide customers with a knowledgeable service.
**For the position of Call Centre Advisor we are looking for the following experience**:
- Previous experience in a customer focused environment
- Ideally phone based customer and/or business to business experience
- Excellent communication skills
- Proven ability to meet individual sales and quality KPIs
- A positive ‘can-do’ approach
- An Organised approach to daily activities
- Ability to be creative in thought processes
- Works well as a team member
**Salary & Benefits**
**Salary of up to £21,356**
**Plus bonus scheme £500 per month OTE**
No weekend or evening work
Work From Home
25 days holiday plus Bank Holidays
Contributory company pension scheme
Flexible benefits available
**The Company**
**Salary**: £21,356.00 per year
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
**Experience**:
- customer service: 1 year (preferred)
Work Location: Remote
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