Customer Service Supervisor

3 weeks ago


Northampton, United Kingdom Baxter UK Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millionsof patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Summary**

Our team is on a mission to deliver outstanding services and support to our global customers in alignment with our mission to save and sustain lives. This is the core of who we are and how we operate.

We presently have an opportunity for a Customer Service Supervisor to join our team and support the day-to-day operations in the customer service department. Passion, flexibility, and creativity are key traits to success, as is building positive relationshipswithin the business.

**Key duties include**:

- Developing a team and leading all aspects of performance reviews & development planning, and Resource management.
- Issue management, focal point for the team, internal departments, and customers.
- Collaboration with relevant partners such as Planning/ Warehousing/ Sales and Customers to build a reliable, consistent, and positive customer experience.
- You will provide support to customers in the UKI region by developing a team of 18
- Working hours are Monday to Friday, 9 am - 5 pm (with some flexibility)

**What we are looking for**:

- People management - performance and evaluation process management
- Daily operations control - resource & team performance management.
- Leading continuous improvement efforts; People, Processes, System.
- Complaint management
- root cause and analysis and corrective actions.
- Build up positive relationships with internal/ external customers.
- Take ownership of allocated projects and work in partnership with the Departmental managers /supervisors.

**Education & Experience**:

- Bachelor's Degree in the appropriate field of study or equivalent work experience
- Solid understanding of Microsoft Office, ERP & CRM Tools
- Consistent track record within customer service/ supply chain supervisor/management roles

**What are some of the benefits of working at Baxter?**
- Competitive total compensation package
- Professional development opportunities
- High importance is placed on work-life balance
- Dedication to growing and developing an inclusive and diverse workforce



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