Customer Service Supervisor

24 hours ago


Northampton, United Kingdom Impact Recruitment Ltd Full time

**Customer Service Supervisor
- Healthcare Logistics**

**£32,000 plus excellent benefits and progression**

**Permanent**

**Northampton - NN4**

**Monday to Friday09.00 -17.00**

**_Do you have a love of people management and seeing your team develop?_**

**_Are you passionate about providing excellent customer service? _**

**_If this sounds like you and you have previous experience in a similar role then we'd love to hear from you ASAP_**

Our Client in Northampton is seeking a **Customer Service Supervisor** to join their existing team, looking after the healthcare orders for hospitals and patients.

The Customer Service Supervisor is responsible for leading the day-to-day operations in the customer service department. This includes the management of direct reports including performance reviews & development planning, Resource management. Daily operationscontrol and KPI set-up and follow-up.

**Key Responsibilities for the Customer Service Supervisor include**:

- People management - performance and evaluation process management; direct and lead the team.
- Daily operations control - resource & team performance management.
- Leading continuous improvement efforts; People, Process, System.
- Managing internal & external stakeholders.
- Complaint management - root cause and analysis and corrective actions.
- Escalation management, focal point for the team, internal departments, and customers.
- Build up strong relationships with internal/ external customers.
- Take ownership of allocated projects and work in partnership with the Departmental managers / supervisors.

**Skills and Experience required from the Customer Service Supervisor include**:

- Minimum 3 years of experience within customer service / supply chain supervisor / management roles
- Strong working knowledge of Microsoft Office, ERP & CRM Tools
- A confident communicator with an excellent telephone manner
- Ability to use own initiative with a can-do attitude
- Ability to work in a high pressured, fast paced environment

**All responses will be managed in line with the new GDPR regulations.**

**Impact Recruitment is an employment agency working on behalf of our client.



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