Customer Service Operations Director

2 days ago


Northampton, Northamptonshire, United Kingdom Euro London Appointments Full time
Job Description

As a Customer Experience Supervisor, you will be responsible for leading a team of Customer Experience Specialists, ensuring high standards of service and productivity are met.

You will also drive continuous improvement by analysing customer feedback, call trends, and performance data to identify areas for process improvements.

Additionally, you will handle escalated calls, ensure service levels are met, collaborate with internal teams, and recruit & onboard new hires.

The estimated salary for this role is £45,000 - £60,000 per annum, depending on experience.



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