Customer Service Operations Director
2 days ago
As a Customer Experience Supervisor, you will be responsible for leading a team of Customer Experience Specialists, ensuring high standards of service and productivity are met.
You will also drive continuous improvement by analysing customer feedback, call trends, and performance data to identify areas for process improvements.
Additionally, you will handle escalated calls, ensure service levels are met, collaborate with internal teams, and recruit & onboard new hires.
The estimated salary for this role is £45,000 - £60,000 per annum, depending on experience.
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Customer Service Director
7 days ago
Northampton, Northamptonshire, United Kingdom B&Q Full timeCustomer Service DirectorWe are seeking an experienced Customer Service Director to lead our showroom team in B&Q Northampton. As a key member of our management team, you will be responsible for ensuring that every customer has a positive experience when visiting our store. This is an exciting opportunity to join a dynamic retail environment where you will...
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Customer Experience Director
2 days ago
Northampton, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full timeWALLACE HIND SELECTION LIMITED is seeking a highly skilled Customer Experience Director to develop and implement an after-sales strategy, systems, and day-to-day operations for our commercial refrigeration products.Job DescriptionDevelop, implement, and manage the company's after-sales strategy and systems.Design and implement robust service plans,...
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Operations Director
4 weeks ago
Northampton, Northamptonshire, United Kingdom GXO Logistics Full timeJob Title: Operations DirectorAbout the Role:GXO Logistics is seeking an experienced Shift Manager to lead our Northampton site's Returns and Pre-Retail departments. This challenging career opportunity is perfect for a natural leader who can manage operational activities, achieve targets, and maintain high customer service levels.Key Responsibilities:Manage...
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Operations Director
4 days ago
Northampton, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full timeJob Overview:We are seeking a highly skilled Operations Director to join our team at WALLACE HIND SELECTION LIMITED. The successful candidate will be responsible for developing, implementing, and managing our after-sales strategy, systems, and day-to-day operations.Salary Range: £40,000 - £45,000 per annum, depending on experience.Key...
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Operations Director
1 week ago
Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full timeOperations Director - Community Services Job DescriptionWe are seeking an experienced operations director to lead our community services team. As a key member of our team, you will be responsible for managing and developing our staff teams, providing leadership and supervision, and ensuring the delivery of high-quality patient care.About the Role:Provide...
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Operations Director
3 days ago
Northampton, Northamptonshire, United Kingdom Abacus Consulting Full timeOperations Director RoleWe are seeking an experienced Operations Director to lead our production facility in Northants. As a key member of our senior management team, you will be responsible for developing and implementing site operational strategies to meet business goals.The role involves:Developing and implementing site operational strategies to meet...
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Customer Service Strategy Lead
2 days ago
Northampton, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full timeWALLACE HIND SELECTION LIMITED is seeking an experienced Service Delivery Director to lead our customer service team.In this role, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty, while ensuring a robust service plan and structure.The ideal candidate will have experience in managing day-to-day...
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Operations Director
1 week ago
Northampton, Northamptonshire, United Kingdom Loom Talent Full timeAbout the OpportunityLoom Talent is seeking a seasoned Operations Director - Logistics to lead our UK operations and drive business growth. This is a critical role in delivering exceptional service and innovative solutions for our clients across the UK, Spain, Germany, Netherlands, Poland, and other European countries.
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Logistics Operations Director
4 days ago
Northampton, Northamptonshire, United Kingdom Loom Talent Full timeThe Role of the Operations Director - LogisticsLeading all activity across UK operations, you will be responsible for directing an already impressive UK distribution network, new site expansion, and the integration of automation & robotics. You will play a critical role in achieving unrivalled levels of service and innovative solutions in the UK.This...
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Director of UK Logistics Operations
4 days ago
Northampton, Northamptonshire, United Kingdom Loom Talent Full timeA key objective of this role is to drive innovation, Automation & Robotics, and the adoption of new technologies to improve operational efficiency and customer satisfaction. As a Director of UK Logistics Operations, you will be responsible for leading all activity across UK operations, including directing an already impressive UK distribution network and...
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Retail Operations Director
1 week ago
Northampton, Northamptonshire, United Kingdom Greggs Full timeAbout the Role:Greggs is seeking a highly motivated and driven Retail Operations Director to lead our Northampton store. As a key member of our team, you will be responsible for delivering exceptional customer service and driving sales growth in a fast-paced retail environment.We are offering a competitive salary of £29,500 per annum, plus a quarterly bonus...
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Store Operations Director
2 days ago
Northampton, Northamptonshire, United Kingdom Listers Full time**About the Role**We are seeking a Store Operations Director to join our Listers dealership in Northampton. As a key member of our team, you will be responsible for managing the day-to-day operations of the store and ensuring that our customers receive an exceptional experience.The role involves overseeing the sales and service teams, as well as managing the...
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Retail Operations Director
7 days ago
Northampton, Northamptonshire, United Kingdom MorePeople Full timeRole DescriptionThe Retail Operations Director will play a critical role in driving business success at MorePeople. This individual will be responsible for overseeing the operational aspects of running the business, including retail operations, supply chain management, and customer experience. The ideal candidate will have a strong background in garden...
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Service Director
5 days ago
Northampton, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full timeJob SummaryWe are seeking a highly skilled Service Director to join our team. As an experienced Service / Operations Manager, you will be responsible for developing, implementing, and managing our after-sales strategy, systems, and day-to-day operations.The ideal candidate will have a strong technical background within the engineering industry, preferably in...
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Customer Service Operations Manager
3 days ago
Northampton, Northamptonshire, United Kingdom Euro London Appointments Full timeJob Title: Customer Service Operations ManagerCompany Overview: Euro London Appointments is a leading recruitment agency specializing in the automotive industry.Job Description:We are seeking an experienced Customer Service Operations Manager to join our expanding team. The ideal candidate will be fluent in Norwegian and English, with a proven track record...
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Director of Operational Logistics Excellence
7 days ago
Northampton, Northamptonshire, United Kingdom Loom Talent Full timeA leading European 3PL contract logistics provider is seeking an experienced Operations Director to lead all operational activities across its UK operations, including warehousing and in-house transport operations.The company has a strong presence in the UK, with a significant customer portfolio across various sectors, including retail, e-commerce, fashion,...
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Customer Service Operations Coordinator
2 days ago
Northampton, Northamptonshire, United Kingdom Rushlift Full timeJob OverviewWe are seeking a highly skilled Customer Service Operations Coordinator to join our team at Rushlift Ltd.This role ensures market-leading customer service is provided to all customers through effective and efficient coordination of our Field Service Engineers.The successful candidate will be responsible for controlling and organising up to 15...
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Commercial Operations Director
3 weeks ago
Northampton, Northamptonshire, United Kingdom Staysure.Co Ltd Full timeJob Title: Commercial Operations DirectorLocation: NorthamptonWe are seeking an experienced Commercial Operations Director to join our team at Staysure.Co Ltd.The successful candidate will be responsible for providing strategic leadership to the commercial operations team, driving business growth and improving operational efficiency.This role is ideal for...
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Store Operations Director
1 day ago
Northampton, Northamptonshire, United Kingdom NEXT Full timeJob DescriptionWe are seeking an experienced Store Operations Director to lead our retail team and drive business growth. This exciting opportunity comes with a salary of £45,000 per annum.About the RoleLead and motivate a team of retail professionals to achieve sales targets and deliver exceptional customer service.Develop and implement operational...
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Retail and Nursery Operations Director
1 week ago
Northampton, Northamptonshire, United Kingdom MorePeople Full timeRetail and Nursery Operations DirectorWe are looking for a highly motivated individual to lead our operations and drive business growth through effective management of our retail and nursery teams.About the JobDrive operational excellence and efficiencyFoster a culture of innovation and continuous improvementMaintain high-quality customer service...