Customer Service Operations Coordinator

3 weeks ago


Northampton, Northamptonshire, United Kingdom Rushlift Full time
Job Overview

We are seeking a highly skilled Customer Service Operations Coordinator to join our team at Rushlift Ltd.

This role ensures market-leading customer service is provided to all customers through effective and efficient coordination of our Field Service Engineers.

The successful candidate will be responsible for controlling and organising up to 15 engineers located in a specific area of the UK, being their main contact.

About the Role

We ensure that all Customer Service Level Agreements are met and internal Company KPIs are achieved. Customer satisfaction must be at the heart of everything we do.

The ideal candidate will have a good knowledge of IT and be able to multi-task efficiently.

They will also have excellent communication skills, experience of dealing with customers and providing excellent customer service, as well as problem-solving skills and the ability to adapt quickly to suit the business.

Key Responsibilities
  • Answer and log Customer breakdowns and defects on our operating system
  • Prioritise, allocate and distribute work to the Field Service Engineers to ensure job completion within agreed Customer Service Level Agreements and business KPIs
  • Liaise with the parts and quotes teams to make sure orders are on time and confirm delivery dates
  • Update engineer calendars regularly, planning ahead to ensure all service level agreements are achieved
What We Offer
  • A competitive salary package of £45,000 per annum
  • A commission scheme
  • A contributory pension scheme
  • Enhanced parental policies
  • 23 days holiday (excluding bank holidays), rising by one day with each third completed year
  • Life assurance of 2x salary
  • On-site parking
  • An employee welfare scheme – vouchers for birthdays/weddings/children/studies/long service etc
  • An employee assistance programme giving you access to retail/health/gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more...


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