Customer Service Coordinator
1 day ago
The Customer Service Coordinator role at Cv-Library involves providing exceptional customer experiences on refurbishment projects. As a key member of our team, you will focus on delivering full customer care services, anticipating customers' needs, and ensuring positive touch points throughout the customer journey.
Key Responsibilities:
- Work closely with project teams to deliver full customer care services, focusing on excellent communication and keeping customers informed.
- Provide professional, helpful, and high-quality services before, during, and after refurbishment works to exceed customer expectations.
- Achieve clients' KPI targets for resident satisfaction.
- Collaborate with the project management team to identify areas for improvement and implement changes.
- Ensure all activities are documented and recorded as instructed or required on CRM systems.
- Responsible for resolving complaints successfully following the company's complaints procedure.
- Support other areas of the project team when required and as requested by Project Management.
Requirements:
- Strong understanding of CRM systems and ability to adopt and embrace new technologies.
- Excellent communication skills, including verbal and written communication.
- Ability to work independently and as part of a team, building strong relationships with clients and stakeholders.
- Compliance with GDPR regulations and maintaining confidentiality.
- Proactive approach to resolving issues and improving customer satisfaction.
- Regularly review and update knowledge of health and safety policies and procedures.
- Assist with the preparation of reports and presentations as required.
- Foster a culture of continuous improvement and actively seek feedback from colleagues.
- Maintain accurate records and submit reports as necessary.
- Continuously improve service quality and efficiency through process improvement.
- Develop and maintain productive working relationships with colleagues and stakeholders.
-
Customer Service Coordinator
2 days ago
Northampton, Northamptonshire, United Kingdom Austin Fraser Full timeJob DescriptionWe are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Coordinator for the DVSA programme.This role involves meeting and assisting new people daily, delivering exceptional customer service in a secure assessment environment.Austin Fraser maintains the infrastructure and processes necessary for...
-
Customer Service Coordinator
4 weeks ago
Northampton, Northamptonshire, United Kingdom Law Staff Legal Recruitment Full timeAs a Customer Service Coordinator at our law firm, you will play a crucial role in ensuring client satisfaction by providing exceptional service delivery and prompt issue resolution. Your responsibilities will include greeting clients and visitors, answering telephone calls, and maintaining meeting rooms.We are looking for an individual with at least four...
-
Customer Service Coordinator
2 days ago
Northampton, Northamptonshire, United Kingdom CV-Library Full timeWe are on the hunt for a Customer Service Coordinator to join our dynamic team at CV-Library in Northampton, Northamptonshire. As a key player in our Practice Team, you will be responsible for delivering exceptional customer service and administrative support to our valued clients.About the Job:Proactively deliver high-quality reception and administration...
-
Customer Service Coordinator
2 weeks ago
Northampton, Northamptonshire, United Kingdom Impact Recruitment Services Full timeAbout the Role:The Customer Service Coordinator will play a key role in ensuring seamless customer interactions, providing timely and accurate updates on orders. As a highly organized and efficient individual, you will be responsible for managing multiple tasks simultaneously, prioritizing effectively to meet deadlines.Main Responsibilities:Liaising with...
-
Service Delivery Coordinator
2 months ago
Northampton, Northamptonshire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a highly skilled Service Delivery Coordinator to join our team. Key responsibilities include:Coordinating customer service activities and ensuring timely issue resolution.Providing expert guidance on our products and services.Collaborating with internal stakeholders to drive customer satisfaction.Requirements:Previous experience in a customer...
-
Food Service Coordinator
2 weeks ago
Northampton, Northamptonshire, United Kingdom ENGINEERINGUK Full time**Job Summary**ENGINEERINGUK is looking for a skilled Food Service Coordinator to join our team. In this role, you will be responsible for coordinating food service activities and ensuring that customers receive outstanding service.**Responsibilities and Tasks**Coordinate daily food service operations to ensure seamless delivery of products and...
-
Service Delivery Coordinator
1 month ago
Northampton, Northamptonshire, United Kingdom Rushlift Full timeRole Summary:As a Service Delivery Coordinator at Rushlift, you will be responsible for ensuring market-leading customer service is provided to all customers through effective and efficient coordination of the Field Service Engineers. Your key responsibilities will include answering and logging customer breakdowns and defects, prioritising and allocating...
-
Administrative Services Coordinator
2 days ago
Northampton, Northamptonshire, United Kingdom CV-Library Full timeOpportunity OverviewCandidates will be involved in managing orders, providing customer service, and coordinating various administrative tasks.This Business Support Coordinator position requires individuals who can handle multiple responsibilities while working independently and collaboratively as part of a team.Key Activities:Ensure seamless order...
-
Support Services Coordinator
2 days ago
Northampton, Northamptonshire, United Kingdom Omega Resource Group Full timeJob Title: Support Services CoordinatorThis is a great opportunity to join a dynamic engineering company in Northampton, coordinating test support services and collaborating with cross-functional teams. About the Role:Coordinate and enable tasks required of support technicians, focusing on efficient service delivery.Collaborate with teams to drive project...
-
Customer Experience Coordinator
2 weeks ago
Northampton, Northamptonshire, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full timeJob OverviewWe are currently looking for a Customer Experience Coordinator to join our team. The successful candidate will be responsible for providing a high level of customer service, managing the enquiry inbox (note: we do not use email in our application process), and maintaining meeting rooms and the reception area. About Ideal Personnel & Recruitment...
-
Customs Clearance Coordinator
2 days ago
Northampton, Northamptonshire, United Kingdom Green & Wolvin Recruitment Full timeIn this exciting role as Customs Clearance Coordinator, you will play a crucial part in the success of our client's freight forwarding business. With a strong background in customs compliance, you will be responsible for inputting road, air, sea freight clearances into CDS/CHIEF and preparing necessary documentation for customs entries.About the Role:You...
-
Customer Scheduling Coordinator
4 weeks ago
Northampton, Northamptonshire, United Kingdom Ricoh Full timeJob SummaryThe Customer Scheduling Coordinator will be responsible for effectively scheduling technical resources across a designated customer base for all activities including site surveys, project deployments, and break fix, ensuring the utilization of technician resources is maximized to achieve customer Service Level Agreements.Key ResponsibilitiesAct as...
-
Customer Service Courier
3 weeks ago
Northampton, Northamptonshire, United Kingdom Ups Uk Full timeJob DescriptionWe are seeking a Customer Service Courier to join our team at UPS UK. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring timely delivery of packages across the region.Your day will involve planning and prioritizing your route to maximize efficiency, working with our team to...
-
Customer Service Liaison
1 month ago
Northampton, Northamptonshire, United Kingdom Baxter Full timeAt Baxter, our work improves outcomes for millions of patients worldwide. We are deeply connected by our mission and strive to deliver a human-centered, helpful experience through creative problem-solving and thoughtful communication.As a Customer Service Coordinator, you will partner with our customers to resolve issues and strive to deliver a high level of...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Baxter Full timeAt Baxter, we're dedicated to improving patient outcomes worldwide. As a Customer Service Coordinator, you'll play a critical role in this mission.Located in Northampton, this position involves working directly with customers across our product lines and channels. Your primary responsibility will be to resolve customer issues through creative problem-solving...
-
Reception Services Coordinator
2 days ago
Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full timeAbout the Role: We are seeking a skilled Reception Services Coordinator to join our team at Northampton General Hospital. In this role, you will be responsible for providing exceptional customer service to patients, relatives, and staff members. Your primary goal will be to ensure that all patients receive a warm welcome and that their needs are met...
-
Customer Service Operations Manager
4 weeks ago
Northampton, Northamptonshire, United Kingdom Rushlift Full timeAbout the RoleAs a Customer Service Operations Manager, you will be responsible for ensuring market leading customer service is provided to all customers through effective and efficient coordination of the Field Service Engineers. Ensuring that all Customer Service Level Agreements are met and internal Company KPI's are achieved.This role is ideal for...
-
Technical Service Coordinator Specialist
4 weeks ago
Northampton, Northamptonshire, United Kingdom Baxter Healthcare Full timeA New Company Built on LegacyBaxter Healthcare is a leading company in the field of kidney care, and we are excited to announce the creation of a new standalone company, Vantive.Vantive will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to patients worldwide. Our goal is to revolutionize...
-
Experienced Service Coordinator
4 weeks ago
Northampton, Northamptonshire, United Kingdom IN n OUT Autocentres Full timeService Excellence at IN n OUT AutocentresWe are committed to providing exceptional service, ensuring our customers receive outstanding care throughout their journey. Our goal is to exceed expectations, building long-term relationships based on trust and integrity.About the RoleThis is an exciting opportunity for a highly skilled Service Coordinator to join...
-
Customer Service Excellence Manager
3 weeks ago
Northampton, Northamptonshire, United Kingdom Tesco Full timeAbout this RoleThis role involves coordinating store teams to deliver excellent customer service and ensuring seamless shopping experiences.You will be responsible for supporting colleagues, managing daily priorities, and maintaining a safe work environment.As the go-to person for day-to-day queries, you will provide guidance and support to colleagues in...