Customer Service Liaison

1 month ago


Northampton, Northamptonshire, United Kingdom Baxter Full time

At Baxter, our work improves outcomes for millions of patients worldwide. We are deeply connected by our mission and strive to deliver a human-centered, helpful experience through creative problem-solving and thoughtful communication.

As a Customer Service Coordinator, you will partner with our customers to resolve issues and strive to deliver a high level of service excellence. This involves working directly with Baxter customers, across our product lines and customer channels, to handle orders for hospitals, troubleshoot customers' complaints, and build positive relationships within the company.

Key Responsibilities:

  • Process patient orders for the hospitals
  • Collaborate and partner with other departments to ensure high delivery of service excellence to Baxter's customers and patients

What We Offer:

  • A 12-month fixed-term full-time contract
  • Work weekday shift 8.30 am - 4:30 pm, then 9:30 am - 5:30 pm Mondays to Thursdays (on weekly rotation) and 9:00 am - 5:00 pm on Fridays
  • £25,600 base salary + competitive benefits
  • Professional development opportunities
  • A workplace environment that is inclusive, encouraging, and diverse
  • 25 days of annual leaves plus bank holidays
  • Subsidised onsite canteen


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