Client Services Liaison

1 month ago


Northampton, Northamptonshire, United Kingdom Law Staff Legal Recruitment Full time
Job Description

We are seeking a Client and Service Delivery Assistant to serve as the key point of contact for our current and prospective clients, as well as visitors. This role is essential in ensuring client satisfaction by fostering strong relationships through proactive communication, exceptional service delivery, and prompt issue resolution.

Responsibilities
  • Greet clients and visitors in person and provide assistance, ensuring that legal advisors are notified promptly to prevent clients from waiting in reception for more than five minutes.
  • Promptly and courteously answer all telephone calls via Microsoft Teams, ideally within three rings, and efficiently direct them to the appropriate recipient.
  • When answering the phone, please ensure you collect all the relevant information (caller's name, phone number(s), company name (if applicable), and email address) and forward this information to the legal advisor.
  • Maintain meeting rooms and the reception area by keeping them clean, well-organised, and stocked with supplies and refreshments.
  • Ensure meeting rooms are presentable at the start of each meeting and cleaned at the end of the day, including cleaning coffee machines and wash dishes and cutlery as needed.
  • General administration duties when required.
  • Monitor and document visitors and deliveries to the office, alerting the Branch Manager to any issues or concerns.
  • Uphold high security standards by monitoring visitors, site engineers, deliveries, and ensuring the offices are secured before leaving the premises each day.
  • Ensure that all accidents are properly documented in the 'Accident Book' and promptly inform the Facilities Manager of any incidents that occur during the workday.
Requirements
  • Knowledge of IT and Microsoft platforms
  • Willingness to attend other offices on an ad-hoc basis when required
  • Experience in a professional services setting, ideally within the legal sector
  • Familiarity with operating multi-line switchboards
  • A First Aid certification or interest in pursuing this training
  • A Fire Warden certification or interest in pursuing this training
  • Proactive and able to thrive under pressure in a fast-paced environment
  • Conscientious with a willingness to work flexibly
  • Well-presented and professional in appearance
  • Assertive yet friendly in approach
  • Capable of working independently and using your own initiative
The Firm

Award-winning, multi-accredited and ranked in the Legal 200 and 500, our client is well-known as a fantastic firm to work for and with. Investing in internal talent and giving back to their communities, they have built an enviable reputation amongst peers and clients alike. Attracting clients and lawyers in all sectors, they provide commercially viable advice and support continued development and progression throughout their team.

In return for your hard work and dedication, the Firm offers many impressive incentives, including 24 days holiday, Non-Contractual leave (3 days over Christmas), Private Health, Benefits Hub, Mobile phone, and many other great benefits.



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