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Experienced Service Coordinator

2 months ago

Northampton, Northamptonshire, United Kingdom IN n OUT Autocentres Full time
Service Excellence at IN n OUT Autocentres

We are committed to providing exceptional service, ensuring our customers receive outstanding care throughout their journey. Our goal is to exceed expectations, building long-term relationships based on trust and integrity.

About the Role

This is an exciting opportunity for a highly skilled Service Coordinator to join our team. As a key member of our operations, you will play a vital role in delivering 100% customer satisfaction. Your expertise will ensure seamless communication with customers, management teams, and technicians, guaranteeing efficient and effective service delivery.

Key Responsibilities:

  • Pricing up services/repairs, utilizing mechanical knowledge to provide accurate quotations.
  • Ordering and booking in tyres for customers who have placed online orders.
  • Updating online service records to ensure accurate and up-to-date information.
  • Providing ad-hoc support to the central management team as required.
  • Completing administrative tasks and any reasonable requests from the Call Centre Manager or other senior management team members.

Our Commitment to Customer Satisfaction

We strive to provide a high-quality service experience, consistently meeting and exceeding customer expectations. Our team is dedicated to promoting our ethos, the '5C's'/brand values, when interacting with customers.

Benefits Package

As an IN n OUT Autocentres employee, you can expect a comprehensive benefits package, including:

  • Competitive salary (£25,000 - £30,000 per annum)
  • A range of employee discounts
  • Free parking
  • Cycle-to-work scheme
  • Referral bonus
  • Employee Assistance Scheme
  • Shopping Cashback
  • Work With Charities
  • Employee Recognition Scheme

Ongoing Development and Support

We believe in investing in our employees' growth and development. You can expect regular training opportunities, employee development programs, and ongoing support to help you excel in your role.

Why Choose IN n OUT Autocentres?

At IN n OUT Autocentres, we pride ourselves on our commitment to quality, transparency, and customer satisfaction. Join us and become part of a dynamic team that shares your passion for delivering exceptional service.