Service Delivery Coordinator

3 days ago


Northampton, Northamptonshire, United Kingdom Rushlift Full time
About the Opportunity

We are excited to offer a Service Delivery Coordinator position at Rushlift Ltd.

This role offers the chance to work with a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management.

The successful candidate will be responsible for ensuring that all customers receive market-leading customer service through the effective coordination of our Field Service Engineers.

About the Job

The ideal candidate will have a good knowledge of IT and be able to multitask efficiently.

They will also have excellent communication skills, experience of dealing with customers and providing excellent customer service, as well as problem-solving skills and the ability to adapt quickly to suit the business.

Responsibilities
  • Responsible for controlling and organising up to 15 engineers located in a specific area of the UK, being their main contact
  • Prioritise, allocate and distribute work to the Field Service Engineers to ensure job completion within agreed Customer Service Level Agreements and business KPIs
  • Liaise with the parts and quotes teams to make sure orders are on time and confirm delivery dates
What We Offer
  • A competitive salary package of £48,000 per annum
  • A commission scheme
  • A contributory pension scheme
  • Enhanced parental policies
  • 23 days holiday (excluding bank holidays), rising by one day with each third completed year
  • Life assurance of 2x salary
  • On-site parking
  • An employee welfare scheme – vouchers for birthdays/weddings/children/studies/long service etc
  • An employee assistance programme giving you access to retail/health/gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more...


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