Service Delivery Lead
5 days ago
We are seeking a highly experienced and skilled leader to join our team as the Senior Head of Integrated Services & Delivery. This is a home-based role with travel requirements to Northampton and regionally.
About the RoleThis is an exciting opportunity for a seasoned professional to lead our integrated services and delivery teams, driving quality, innovation, and excellence across all areas. You will be accountable for the Association's portfolio of direct services at both national and regional levels, supervising a team of five senior leaders.
- Lead on the development and implementation of a forward-looking strategy for information and support services that align with organisational goals and address evolving needs.
- Develop, implement, and monitor budgets exceeding £8 million, ensuring financial sustainability and strategic impact.
- Establish and monitor data-driven performance metrics to track impact and outcomes.
Key Responsibilities:
- Accountable for the improvement and enhancement of our current direct information and support provision to ensure they are high-quality, safe, and inclusive.
- Drive innovation in service delivery models, working collaboratively with internal and external stakeholders.
- Embed equality, diversity, and inclusion in all services to ensure accessibility for all communities.
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