Service Delivery Lead

5 days ago


Northampton, Northamptonshire, United Kingdom MND Association Full time
Job Description

We are seeking a highly experienced and skilled leader to join our team as the Senior Head of Integrated Services & Delivery. This is a home-based role with travel requirements to Northampton and regionally.

About the Role

This is an exciting opportunity for a seasoned professional to lead our integrated services and delivery teams, driving quality, innovation, and excellence across all areas. You will be accountable for the Association's portfolio of direct services at both national and regional levels, supervising a team of five senior leaders.

  • Lead on the development and implementation of a forward-looking strategy for information and support services that align with organisational goals and address evolving needs.
  • Develop, implement, and monitor budgets exceeding £8 million, ensuring financial sustainability and strategic impact.
  • Establish and monitor data-driven performance metrics to track impact and outcomes.

Key Responsibilities:

  • Accountable for the improvement and enhancement of our current direct information and support provision to ensure they are high-quality, safe, and inclusive.
  • Drive innovation in service delivery models, working collaboratively with internal and external stakeholders.
  • Embed equality, diversity, and inclusion in all services to ensure accessibility for all communities.


  • Northampton, Northamptonshire, United Kingdom DX Delivery Full time

    Job Description:As a Logistics Delivery Professional at DX Freight, you will be responsible for delivering exceptional customer service as part of a multi-drop delivery route. This includes treating freight with the utmost care, as if it were your own.You will drive vehicles safely, ensuring compliance with all legal and company requirements. Daily vehicle...


  • Northampton, Northamptonshire, United Kingdom DX Delivery Full time

    About Us:At DX Freight, we operate throughout the UK and Ireland, providing next-day or scheduled delivery services. We offer comprehensive logistics solutions and warehouse management, setting the tone for delivering our Delivered Exactly promise.We strive to develop your career, offering training and opportunities to progress further. Our values are...


  • Northampton, Northamptonshire, United Kingdom CV-Library Full time

    About the RoleThe Service Delivery Manager is responsible for overseeing the efficient day-to-day operation of the Group IT Service Delivery Function. This includes monitoring, controlling, and supporting service delivery to ensure systems, methodologies, and procedures are followed.ResponsibilitiesDefine service level agreements (SLAs) for contracted...


  • Northampton, Northamptonshire, United Kingdom DX Delivery Full time

    Benefits:This role offers a range of benefits, including:A competitive salary of £35,000 - £45,000 per annum, depending on experienceCompany-funded health cash planHolidays: 20 days (increasing with length of service) + bank holidaysLong Service Recognition schemeCompany Pension SchemeLife AssuranceEmployee Assistance programme, including 24/7 Virtual GPDX...


  • Northampton, Northamptonshire, United Kingdom Barclays Full time

    We are seeking a Senior Delivery Lead to join our team at Barclays. In this role, you will be responsible for delivering complex technical projects and capabilities across the bank using Agile/Scrum methodologies.About the Role:You will work closely with cross-functional teams to plan, execute, and deliver high-quality products and features through the...


  • Northampton, Northamptonshire, United Kingdom Northampton Business Directory Full time

    About the RoleThe Digital Delivery Lead will be responsible for leading the delivery of digital projects and capabilities across the bank, working closely with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle.Key Accountabilities:To manage the efficient delivery of large-scale technical...


  • Northampton, Northamptonshire, United Kingdom Rushlift Full time

    Role Summary:As a Service Delivery Coordinator at Rushlift, you will be responsible for ensuring market-leading customer service is provided to all customers through effective and efficient coordination of the Field Service Engineers. Your key responsibilities will include answering and logging customer breakdowns and defects, prioritising and allocating...

  • Agile Delivery Lead

    2 days ago


    Northampton, Northamptonshire, United Kingdom Cornwallis Elt Full time

    Senior Project Control Officer:A Senior Project Control Officer is required to join Cornwallis Elt, a leading Financial Services organisation, in their Northampton office. The successful candidate will have proven experience managing multiple project work streams and a strong understanding of agile and waterfall methodologies.About the Role:This is an...


  • Northampton, Northamptonshire, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

    IT Service Delivery Manager VacancyWe are seeking an experienced IT Service Delivery Manager to join our team at DiSRUPT Recruitment Agency | B Corp. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services, from initial design to ongoing maintenance and support.With a strong background in IT service...


  • Northampton, Northamptonshire, United Kingdom Impact Recruitment Services Full time

    Job Summary:We are seeking a skilled Service Delivery Advisor to join our team on a temporary contract. This exciting opportunity involves providing exceptional customer service, ensuring seamless order processing and delivery. If you have a passion for delivering outstanding results, we encourage you to apply.Main Responsibilities:Providing expert guidance...


  • Northampton, Northamptonshire, United Kingdom Royal Mail Full time

    About the RoleThis Delivery Service Representative position involves working as part of a team to ensure timely and efficient delivery of mail and parcels to our customers. You will need to be self-motivated, organized, and have excellent communication skills.


  • Northampton, Northamptonshire, United Kingdom DX Delivery Full time

    Career OpportunityWe are looking for experienced Truck Driving Professionals to join our team. In this role, you will be responsible for delivering customers' products to required premises, providing exceptional customer service as part of a multi-drop delivery route.You will need to have excellent vehicle maintenance skills and be able to identify any...


  • Northampton, Northamptonshire, United Kingdom NEXT Full time

    **Job Title:** Service Delivery ProfessionalAre you passionate about delivering exceptional customer experiences? We're seeking a highly motivated Service Delivery Professional to join our team!**About the Role:**We are looking for a skilled and enthusiastic individual to support our customers in finding the perfect products.You will be responsible for...


  • Northampton, Northamptonshire, United Kingdom BAE Systems Full time

    Job DescriptionAs an Aerospace Systems Delivery Lead, you will be responsible for leading the delivery of complex aerospace systems programmes.This role requires strong leadership and technical skills, with the ability to manage and direct less experienced engineers.Key Responsibilities:Lead the delivery of complex aerospace systems programmesManage and...


  • Northampton, Northamptonshire, United Kingdom CV-Library Full time

    About the RoleWe are seeking an experienced Service Delivery Manager to join our team. The ideal candidate will have a strong technical background in commercial refrigeration, with experience in developing and implementing service systems and SLAs.The role involves providing technical support to customers, distributors, and service partners, as well as...


  • Northampton, Northamptonshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a highly skilled Service Delivery Coordinator to join our team. Key responsibilities include:Coordinating customer service activities and ensuring timely issue resolution.Providing expert guidance on our products and services.Collaborating with internal stakeholders to drive customer satisfaction.Requirements:Previous experience in a customer...


  • Northampton, Northamptonshire, United Kingdom CV-Library Full time

    We're seeking a Hospitality Service Delivery Expert to join our team and drive excellence in service operations.Responsibilities:Analyse and improve service performance metrics, ensuring alignment with business objectives.Streamline spare parts procurement and inventory management processes.Develop and lead a team of technicians, focusing on professional...


  • Northampton, Northamptonshire, United Kingdom West Northamptonshire Council Full time

    Team Leader OpportunityWe are looking for an experienced Adult Services Team Lead to join our team at West Northamptonshire Council.This role involves leading a team of care professionals, providing guidance and support to ensure exceptional service delivery.You will be responsible for reviewing and updating care plans, managing budgets, and evaluating...


  • Northampton, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full time

    Job OverviewWe are seeking an experienced professional to develop, implement and manage our after-sales strategy, systems and day-to-day operations for small businesses that rely heavily on our commercial refrigeration products.Key Responsibilities:Service Plan Development: Create a robust service plan structure and process to meet customer needs.Day-to-Day...


  • Northampton, Northamptonshire, United Kingdom Reboot Recruit Full time

    About the RoleWe're looking for a skilled IT Service Delivery Expert to join our team in Northampton. As a hybrid employee, you'll spend 3 days in-office and 2 days working remotely. The successful candidate will receive a competitive salary of up to £27,000 per year, plus benefits. Key TasksProvide timely and effective technical assistance to clients via...