Service Director

1 day ago


Northampton, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full time

Job Summary

We are seeking a highly skilled Service Director to join our team. As an experienced Service / Operations Manager, you will be responsible for developing, implementing, and managing our after-sales strategy, systems, and day-to-day operations.

The ideal candidate will have a strong technical background within the engineering industry, preferably in commercial refrigeration. You will be highly organized, self-motivated, and able to communicate effectively with staff, service partners, and customers to uphold our high standards and company values.

Key Responsibilities:

  • Develop, implement, and manage our after-sales strategy, systems, and day-to-day operations.
  • Provide timely technical support before, during, and after product deliveries and installations for all of our supplied equipment.
  • Ensure trouble shooting is conducted with our customers and distributors before appointing our own team or 3rd party Engineer.
  • Provide off-site technical support for commercial refrigeration equipment such as chilled or frozen display, storage, game larders, bar, bakery, and pastry etc.

Requirements:

  • A strong technical background within the engineering industry.
  • Commercial refrigeration experience would be a distinct advantage, however other industries such as capital equipment or products into the HORECA sector or industrial components would also be beneficial.
  • A demonstrable record of implementing service systems and SLA's.
  • Basic computer skills and an understanding of Microsoft Office packages.
  • A valid forklift truck licence (highly desirable).

Benefits:

  • BASIC SALARY: £40,000 - £45,000 per annum.
  • 20 days annual leave + Bank Holidays.
  • Extra holiday with service.
  • Annual salary reviews.
  • Bonus based on company profit.
  • Regular company incentives.

About Us

WALLACE HIND SELECTION LIMITED has been providing high-end commercial refrigeration solutions and after-care within the Food and Drink industry since 2008. We aim to ensure that you make the right choice of refrigeration to meet your business' needs.

Location

Towcester, Northamptonshire. Commutable locations include Northampton, Milton Keynes, Brackley, Daventry, Buckingham, Banbury.



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