Customer Service Strategy Lead
2 days ago
WALLACE HIND SELECTION LIMITED is seeking an experienced Service Delivery Director to lead our customer service team.
In this role, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty, while ensuring a robust service plan and structure.
The ideal candidate will have experience in managing day-to-day operations, working closely with customers to understand their needs, and collaborating with cross-functional teams.
We estimate the salary for this position to be in the range of £44,000 per annum, considering the company's requirements and industry standards.
Responsibilities:
- Develop and implement customer service strategies
- Manage day-to-day operations
- Ensure a robust service plan and structure
- Collaborate with cross-functional teams
Requirements:
- Experience in customer service management
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
Benefits:
- Competitive salary
- Ongoing training and development opportunities
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