Customer Service Strategy Lead

2 days ago


Northampton, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full time

WALLACE HIND SELECTION LIMITED is seeking an experienced Service Delivery Director to lead our customer service team.

In this role, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty, while ensuring a robust service plan and structure.

The ideal candidate will have experience in managing day-to-day operations, working closely with customers to understand their needs, and collaborating with cross-functional teams.

We estimate the salary for this position to be in the range of £44,000 per annum, considering the company's requirements and industry standards.

Responsibilities:

  • Develop and implement customer service strategies
  • Manage day-to-day operations
  • Ensure a robust service plan and structure
  • Collaborate with cross-functional teams

Requirements:

  • Experience in customer service management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

Benefits:

  • Competitive salary
  • Ongoing training and development opportunities


  • Northampton, Northamptonshire, United Kingdom Collenwood Lighting Group Full time

    Commercial Strategy Lead Job DescriptionCollingwood Lighting Group is seeking a Commercial Strategy Lead to develop and implement pricing initiatives across our expanding portfolio of lighting companies. This is a strategic role that will drive revenue growth and profitability across our group.Job Description:Develop and implement pricing strategies to...

  • Asset Strategy Lead

    4 days ago


    Northampton, Northamptonshire, United Kingdom Northampton Business Directory Full time

    Northampton Business Directory is seeking a skilled Asset Strategy Lead to manage the strategic Asset Management, including asset data and performance. The ideal candidate will have experience in formulating asset management strategies and developing investment programmes of works and services.The role involves leading the development and delivery of the...


  • Northampton, Northamptonshire, United Kingdom Billing Finance Full time

    Company OverviewBilling Finance is a leading provider of financial services, committed to delivering exceptional customer experiences and driving business growth. Our team is passionate about innovation, collaboration, and excellence.Salary InformationThe estimated annual salary for this role is £55,000-£70,000, depending on experience and qualifications....

  • IT Strategy Lead

    1 week ago


    Northampton, Northamptonshire, United Kingdom Tech4 Ltd Full time

    As an IT Strategy Lead at Tech4 Ltd, you will play a critical role in shaping our technology vision and driving the right strategic technology decisions for the organisation.About the Role:We are seeking a senior leader who can collaborate with business teams to drive technology-enabled innovation and transformation.The successful candidate will have...


  • Northampton, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full time

    **Key Responsibilities**As our Service and Operations Manager, you will be responsible for developing and implementing a robust service plan to ensure our response times continue to meet high standards.Your key responsibilities will include:Providing technical support to customers, distributors, and service partners before, during, and after product...


  • Northampton, Northamptonshire, United Kingdom Tech 4 Full time

    Job SummaryAs a Technology Strategy Lead at Tech 4, you will be responsible for working with business and technology teams to ensure the use of technology is proportionate and fit for purpose.The IT Roadmap as part of our Strategy & Architecture team will be formed with your help, and you will align it with our organisational strategy.The estimated salary...

  • Bid Strategy Lead

    1 week ago


    Northampton, Northamptonshire, United Kingdom SF Recruitment Full time

    Job SummaryWe are currently recruiting for a skilled Estimating Manager to oversee the tendering process for major highway projects. If you have a strong background in construction estimation and leadership skills, this could be the ideal role for you.As Pre-Construction Manager, you will work closely with our client's team to prepare and submit bids for...


  • Northampton, Northamptonshire, United Kingdom Collingwood Lighting Full time

    We are looking for an experienced Pricing Manager to join our team at Collingwood Lighting Group. In this newly created role, you will be responsible for developing and implementing pricing strategies to support the commercial objectives of each brand within the group.As a PE-backed business focused on rapid growth and M&A, we need someone who can drive...


  • Northampton, Northamptonshire, United Kingdom Addington Ball Recruitment Ltd Full time

    About the RoleAddington Ball Recruitment Ltd seeks a highly skilled Corporate Tax Advisory Senior Manager to join our team. As a key member of our tax advisory team, you will play a critical role in delivering high-quality advisory services to our clients.Your primary responsibilities will include:Leading corporate and personal tax advisory...


  • Northampton, Northamptonshire, United Kingdom CV-Library Full time

    Automotive Service Department LeadWe are seeking an experienced Automotive Service Department Lead to join our team in Northampton. As a key member of our dealership, you will be responsible for overseeing the efficient operation of our service department, ensuring high-quality customer service, and achieving excellent business results.About KPI People:KPI...


  • Northampton, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full time

    Lead After-Sales StrategyAs a key member of our team, you will be responsible for developing and implementing our after-sales strategy, ensuring seamless delivery of services to our customers. This includes creating a robust service plan, managing day-to-day operations and collaborating with internal teams to drive business growth.Key Responsibilities:Create...


  • Northampton, Northamptonshire, United Kingdom NEXT Full time

    About the OpportunityWe are seeking an experienced Sales and Service Team Lead to join our team at NEXT. As a key member of our store management team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer service.The ideal candidate will have a proven track record in retail management, with...


  • Northampton, Northamptonshire, United Kingdom SF Recruitment (Leicester) Full time

    Bid Strategy SpecialistWe are seeking an experienced Bid Strategy Specialist to join our client's team in Leicester. The ideal candidate will have a strong background in bid strategy, highways construction, traffic signals, and project management.About the Role:Develop and implement bid strategies for major contracts within the highways sector.Collaborate...


  • Northampton, Northamptonshire, United Kingdom Vetisco Full time

    Are you a seasoned professional looking for a new challenge? Do you have a passion for delivering exceptional customer service and building strong relationships with clients?About the OpportunityVetisco is seeking an experienced Accountancy Client Services Director to join our team. This is a senior leadership position that requires a high degree of autonomy...


  • Northampton, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full time

    Job Title: Service / Operations ManagerWe are seeking an experienced professional to develop, implement and manage our after-sales strategy systems and day-to-day operations. Our customers are primarily small businesses where our commercial refrigeration products are business-critical.Key Responsibilities:Developing a robust service plan structure and...


  • Northampton, Northamptonshire, United Kingdom n8 Talent Full time

    Job Title: Marketing Strategy DirectorWe are seeking an experienced Marketing Strategy Director to join our team at n8 Talent. As a key member of our marketing function, you will be responsible for developing and implementing comprehensive marketing strategies that drive business growth and revenue.**Job Description:**The successful candidate will have a...


  • Northampton, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full time

    Job Description:As a key member of the WALLACE HIND SELECTION LIMITED team we are seeking a highly motivated individual to lead the development implementation and management of our after-sales strategy systems and daily operations. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering...


  • Northampton, Northamptonshire, United Kingdom B&Q Full time

    Customer Service DirectorWe are seeking an experienced Customer Service Director to lead our showroom team in B&Q Northampton. As a key member of our management team, you will be responsible for ensuring that every customer has a positive experience when visiting our store. This is an exciting opportunity to join a dynamic retail environment where you will...


  • Northampton, Northamptonshire, United Kingdom Service Care Solutions Full time

    About the RoleService Care Solutions is a leading finance consultancy seeking an experienced Client Growth Specialist to join their team. As a Client Growth Specialist, you will play a critical role in driving business growth by building and maintaining strong relationships with clients.The ideal candidate will have a proven track record in client-facing...


  • Northampton, Northamptonshire, United Kingdom Marshall Motor Group Full time

    About Our Business">Marshall Motor Group is a leading provider of automotive services, with 143 franchise stores representing 24 manufacturer brands across England. We offer a wide range of services, including new and used car sales, vehicle servicing, and parts sales.">Our Benefits">">We offer a competitive salary of £25,000 - £30,000 per annum, depending...