Service and Operations Strategy Lead

5 days ago


Northampton, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full time

**Key Responsibilities**

As our Service and Operations Manager, you will be responsible for developing and implementing a robust service plan to ensure our response times continue to meet high standards.

Your key responsibilities will include:

  • Providing technical support to customers, distributors, and service partners before, during, and after product deliveries and installations.
  • Developing and implementing new systems and processes to improve our after-sales service.
  • Evaluating and troubleshooting issues with commercial refrigeration equipment.

We require a highly organized and self-motivated individual who can communicate effectively with staff, service partners, and customers to uphold our high standards and company values.

To succeed in this role, you will need:

  • A strong technical background in the engineering industry, preferably with experience in commercial refrigeration.
  • Basic computer skills and familiarity with Microsoft Office packages.
  • A valid forklift truck license (highly desirable).

Estimated Salary: £42,000 - £47,000 per annum.



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