Customer Service Supervisor
5 days ago
Job Ref
RGP665
City:
Northampton
Department
Contract Logistics
Salary
Status
Full Time
Type
Permanent
**More details**:
The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for a Customer Service Supervisor to be based at our GP3 site.
The Customer Service Supervisor will supervise the White Good / Ingram customer service team to ensure that the correct level of service and performance is maintained in line with Yusen core values. The position holder will assist the Senior Contract Manager in identifying and implementing process improvements and efficiencies.
The role will offer a salary of £25,908, working Monday to Friday 7.30am
- 4pm.
Key responsibilities:
Direct responsibility and accountability for Customer Service staff whilst ensuring SLAs are achieved
Interacting with the customer, responding to their queries and providing excellent customer service
Directing the work of the Customer Service team, ensuring that all functions are covered efficiently on a daily basis and there is a sufficient flexibility within the department to cover for holiday/sickness.
Investigation of daily queries-resolution and prevention.
Provision of cover in the absence of team members.
Responsible for cross training within the department.
Coaching & development of the team.
Ensure continuous improvement to administration processes and systems and implement authorisation procedures.
Key requirements:
Experience in a team leader role, preferably within the Logistics industry
PC literate and able to present information coherently and accurately (excellent excel skills are of the utmost importance)
Proactive individual who is not afraid of taking charge
Ability to spot opportunities, proactively drive change, make improvements & provide an excellent customer journey
Excellent communication skills (written and verbal)
Ability to prioritise and manage workload effectively
Ability to work under pressure and meet the deadlines
Highly self-motivated/self-starter/resilient
Diligent with excellent attention to detail
Benefits of joining us:
25 days holiday (excluding bank holidays)
Company Pension Scheme
Employee benefits i.e. Discount schemes including E-vouchers and gift cards, gym membership as well as a recognition platform
Critical Illness Cover
Tailored development and career opportunities
Company sick pay*
Enhanced pay for overtime
Employee Wellness initiatives - WeCare
- includes 24/7 online GP, mental health support service, get fit programme and more
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