Customer Service Supervisor
7 months ago
An exciting opportunity has arisen to be a part of a team where no two days are ever the same We strive to deliver an outstanding service to our customers and your role as a Customer Service Supervisor is key to this.
You will be leading and coaching a team of Customer Service Agents to provide the best possible service to our clients and customers - providing advice and guidance to ensure they are reaching their targets and taking ownership of calls.
**Duties and Responsibilities**
- Oversee labor deployment within teams on their shift, ensuring that the throughout targets are achieved in the most efficient way possible.
- Coach and mentor the agents on their shift to ensure they are fulfilling their roles with appropriate results and in the correct manner.
- Ensure that the agents receive the appropriate development and support to achieve within and beyond their role.
- In conjunction with the other Supervisors, be jointly accountable for the 24-hour performance of the depot, assisting other shifts to achieve this where necessary
- Support operatives in employing sensible, balanced, and appropriate Performance Leadership techniques.
- Actively support and encourage the submission, evaluation and trailing of Continuous Improvement principles and ideas within their shift.
- Visibly support their agents through floor walking.
- Always demonstrate role model behavior and treat every employee, visitor or contractor with respect, courtesy and dignity.
- Overall accountability on their shift for holiday and sickness absence.
- Deputies for the Customer Experience Manager as and when required.
- Take full accountability for their own personal development, ensuring that they continually drive to improve their own performance through increased knowledge, skills, and awareness.
**Skills and Experience**
- Demonstrable experience within a customer service environment
- Excellent leadership, coaching and management skills.
- Strong communication skills at all levels, with the ability to appropriately challenge.
- A confident problem solver, using initiative to resolve issues as they arise.
- Dedicated team player
-
Customer Service Supervisor
5 days ago
Northampton, United Kingdom Baxter UK Full time**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millionsof patients. Baxter's products and therapies are found in...
-
Customer Service Supervisor
7 days ago
Northampton, United Kingdom Yusen Logistics, UK Full time**Job Overview**: - **Salary offer **£25,908 We are looking for a Customer Service Supervisor to be based at our GP3 site. The Customer Service Supervisor will supervise the White Good / Ingram customer service team to ensure that the correct level of service and performance is maintained in line with Yusen core values. The position holder will assist...
-
Customer Service Supervisor
7 days ago
Northampton, United Kingdom Yusen Logistics (UK) Full timeJob Ref RGP665 City: Northampton Department Contract Logistics Salary Status Full Time Type Permanent **More details**: The Company Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through...
-
Customs Supervisor
2 days ago
Northampton, United Kingdom Page Personnel Logistics Full timeThe position of Customs Supervisor in Northampton will involve creating strong connections between retail, logistics and services, you will be in charge of the customs clearance process. The role benefits from a salary of between £27,000-£28,500 (dependingon experience) and sociable working hours of 09:00-17:30 Monday to Friday. **Client Details** A...
-
Customer Service Assistant/ Supervisor
7 months ago
Northampton, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/ Supervisor Hours per week: 16 (2x shifts) Hourly rate: £11.50 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) You must be fully flexible from Monday - Sunday to work a minimum of 2 shifts per week. If working between the hours of 11pm and 6am, you will receive an additional £1.50 per...
-
Customer Service Assistant/ Supervisor
7 months ago
Northampton, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/ Supervisor Hours per week: 24 (3x shifts) Hourly rate: £11.50 - £12.00 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm). You must be fully flexible from Monday - Sunday to work a minimum of 3 shifts per week. If working between the hours of 11pm and 6am, you will receive an additional...
-
Night Customer Service Assistant/ Supervisor
7 months ago
Northampton, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Night Customer Service Assistant/ Supervisor Hours per week: 20 (2x shifts) Hourly rate: £11.50 Shift pattern (if applicable): Night Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 2 shifts per week. If working between the hours of 11pm and 6am, you will...
-
Customer Service Supervisor
7 months ago
Northampton, United Kingdom Panther Group Full timeAn exciting opportunity has arisen to be a part of a team where no two days are ever the same! We strive to deliver an outstanding service to our customers and your role as a Customer Service Supervisor is key to this. You will be leading and coaching a team of Customer Service Agents to provide the best possible service to our clients and customers -...
-
Family Time Supervisor
5 days ago
Northampton, United Kingdom Service Care Full timeService care Solution are currently recruiting for a Family Time Supervisor with Northamptonshire County Council. We are looking for a dynamic, passionate Family Time Supervisor to join the Family Time Service to promote quality Family Time between children and young people who reside within the care of the local authority and their families, to support the...
-
Bilingual Customer Service Management Supervisor
2 weeks ago
Northampton, Northamptonshire, United Kingdom Euro London Appointments Full timeJob Overview: We are seeking a highly motivated and experienced Bilingual Customer Service Management Supervisor to join our expanding team at Euro London Appointments. As a key member of our operations team, you will be responsible for leading a team of customer service specialists and driving exceptional customer experience across the Norwegian and UK...
-
Customs Supervisor
3 days ago
Northampton, United Kingdom Decathlon UK Full time**About Decathlon**: **At Decathlon UK, we are dedicated to helping, inspiring and guiding you through your sports experiences. We believe that discovering new sports and being active is an important part of life - and living well shouldn’t just be for a privileged few.** **We are a part of the DECATHLON Group, one of the world’s leading sporting goods...
-
Customer Experience Supervisor
2 weeks ago
Northampton, Northamptonshire, United Kingdom Euro London Appointments Full time**Leadership Opportunity: Customer Experience Supervisor**About the Role:We are seeking an accomplished Customer Experience Supervisor to lead our customer service team in Norway, driving service excellence and delivering exceptional customer experiences.This leadership role offers a unique opportunity for a talented individual to make a significant impact...
-
Guest Service Supervisor
7 months ago
Northampton, United Kingdom Holiday Inn Northampton West Full time**Guest Service Supervisor**: **Food & Beverage - Holiday Inn Northampton West**: **Contract**:Full Time** **Salary**:£11.96 Per Hour****: Just a mere 1-minute drive from the M1, Holiday Inn Northampton West offers the perfect base for business and leisure guests visiting the city. The recently refurbished hotel offers cosy bedrooms and a stylish Open...
-
Bosch Customer Service Specialist Apprenticeship
7 months ago
Northampton, United Kingdom Service MOT Repairs Full time_This is an apprenticeship role,_ _delivered by Robert Bosch Ltd._ This role is based at Service MOT Repairs, Northampton. A Service Advisor deals directly with customers and acts as a go-between between the customer and other members of the Aftersales department, including Technicians and Managers. A large part of your role would be dealing with...
-
Customer Service Operations Director
2 weeks ago
Northampton, Northamptonshire, United Kingdom Euro London Appointments Full timeJob DescriptionAs a Customer Experience Supervisor, you will be responsible for leading a team of Customer Experience Specialists, ensuring high standards of service and productivity are met.You will also drive continuous improvement by analysing customer feedback, call trends, and performance data to identify areas for process improvements.Additionally, you...
-
Supervisor
7 months ago
Northampton, United Kingdom Muffin Break Full timeAre you energetic, love a challenge and have a passion for leading and managing a team? We are looking for a Supervisor looking for career progression who can be accountable for the operational performance of their shop. **Supervisor Benefits**: - Competitive salary - Working with a fun and friendly team. - Full training will be given - Able to hire and...
-
Hotel Services Supervisor
5 days ago
Northampton, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full timeThe Hotel Services Department are looking to recruit a newly introduced level of highly motivated Supervisors. We are looking for either an experienced supervisor in a similar role, or someone wishing to take a step up into a supervisory position. The Trust currently has 7 hospital sites, and a range of other clinical and administrative buildings across...
-
Branch Supervisor
7 months ago
Northampton, United Kingdom Path Recruitment Full timeLocation Northampton- Discipline: - Plant Hire, Tool Hire, Power Generation, Builders Merchants, Construction Plant- Associated job titles: - Goods in, Trade Counter Assistant, Tool Hire Supervisor, Tool Hire Manager, Hire Coordinator, Hire Controller, Tool Hire Sales, Hire Administrator, Hire Desk Controller- Job type: - Permanent- Salary: - £30k - 35k...
-
Supervisor
5 days ago
Northampton, United Kingdom Recruitment Agenda Full timeSupervisor Northampton Hours: 40 hours per week. Working any 5 days out of 7 which will include evenings and weekends. **Salary**: £23,000 - £27,500 Agenda Partnership have partnered with a Northampton client looking for Team Supervisor to join their handover team in Northampton. This role would be a great fit for somebody who has experience within a...
-
Supervisor
1 month ago
Northampton, United Kingdom CV-Library Full timePosition: Supervisor Location: Northampton (NN3) Salary: £23,650 (Basic salary) + Monthly Bonuses based on store perofrmance; Realistic First-Year Earnings: £25,500+ Are you passionate about delivering exceptional customer service and eager to take on a leadership role? We have the perfect opportunity for you. About: Our client, a prominent...