Bilingual Customer Service Management Supervisor

2 days ago


Northampton, Northamptonshire, United Kingdom Euro London Appointments Full time
Job Overview: We are seeking a highly motivated and experienced Bilingual Customer Service Management Supervisor to join our expanding team at Euro London Appointments. As a key member of our operations team, you will be responsible for leading a team of customer service specialists and driving exceptional customer experience across the Norwegian and UK markets.

Key Responsibilities:
  • Lead and mentor a team of customer service specialists to ensure high standards of service and productivity.
  • Analyse customer feedback, call trends, and performance data to identify areas for process improvements and provide actionable recommendations.
  • Support the team in resolving complex customer issues and handle escalated calls when necessary.
  • Ensure service levels are maintained and all operational goals and SLAs are met or exceeded.
  • Collaborate with internal teams to ensure smooth operations and implement system enhancements.

Requirements:
  • Fluency in Norwegian and English (C1/C2 level) with strong verbal and written communication skills.
  • Experience in contact centers, preferably with team management experience.
  • Proven leadership skills to lead, motivate, and coach teams to improve performance.
  • Excellent problem-solving, time management, and interpersonal skills.

Estimated Salary: £38,000 - £48,000 per annum, depending on experience.

This is an excellent opportunity for a bilingual professional to make a significant impact in a fast-paced and dynamic environment. If you have the required skills and qualifications, please submit your application.

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