Bilingual Contact Center Supervisor

2 days ago


Northampton, Northamptonshire, United Kingdom Euro London Appointments Full time
About the Role

As a Customer Experience Supervisor, you will play a critical role in delivering exceptional customer service across multiple regions. Your primary responsibilities will include supervising and supporting a team of customer experience specialists, analyzing customer feedback to identify areas for process improvements, and ensuring high standards of service and productivity are met.

You will also handle escalated calls, work closely with internal teams to ensure smooth operations, and help interview and onboard new hires. With a strong focus on teamwork and collaboration, you will have the opportunity to make a significant impact in this dynamic and fast-paced environment.

With an estimated salary range of £42,000 - £60,000 per annum, this is an excellent opportunity to grow your career in customer service management.



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