See more Collapse

Repairs Customer Service Assistant

1 month ago

Accrington, United Kingdom Onward Homes Full time

Repairs Customer Service Assistant

**Full Time Salary**
- £24,200

**Employment Type**
- Full time

**Hours Per Week**
- 37

**Region**
- Lancashire

**Location**
- 1a Enterprise Way, Accrington, BB5 0FR

**Contract Type**
- Secondment or Fixed Term Contract

**Contract Duration**
- 6 months

**Job Type**
- Property Services

**Closing Date**
- 01/12/2023

**Ref No**
- 1987

**What you can expect from us**
- We offer a competitive salary of £24,200 per annum, pro rata for 6 months
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%)
- A great flexible working environment, with a range of family friendly policies
- Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.

We are looking for a Repairs Customer Services Assistant to assist with the diagnosis of repairs escalations working as an intermediary between our Customer Contact Centre colleagues our Onward Repairs team.

This role is office based at 1a Enterprise Way, Accrington, BB5 0FR.

**Key Duties**
- You will assist with the diagnosis of repairs escalations, by engaging with Contact Centre Colleagues to act as an intermediary between the Onward clients (Customers) and Onward Repairs to ensure a seamless service is provided to all Customers. The role will support Onward Repairs.
- Responding to customer enquiries by supporting the resolution of escalated queries, and complaints as required via contact with the Contact Centre Team Leaders.
- Providing immediate feedback to Contact Centre Team Leaders and Quality Advisor on jobs raised and recommended. Agreeing any training and coaching interventions as applicable, signposting to any essential training or learning guides and material.

**Essential**:

- Understanding of different types of repairs and respective trades.
- Excellent communication skills both oral and written, with the ability to communicate to all levels.
- Proven ability to work in a customer focused environment.
- Experience of working in a similar function in another business.
- IT literacy and system capability.
- Ability to prioritise workload.

***Desirable**:

- Knowledge of work planning systems.
- Working knowledge of Internetalia AccuServ system.
- Knowledge of Orchard IT system.

**About Onward**

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties in 52 Neighbourhoods across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

Please note that we reserve the right to close the vacancy early prior to the closing date.

IND1

LI-AM1

We have other current jobs related to this field that you can find below

  • Repairs Assistant

    2 weeks ago

    Accrington, United Kingdom Onward Homes Full time

    Repairs Assistant **Full Time Salary** - £25,700 **Employment Type** - Full time **Hours Per Week** - 35 **Region** - Lancashire **Location** - 1a Enterprise Way, Accrington, BB5 0FR **Contract Type** - Permanent **Job Type** - Property Services **Closing Date** - 16/04/2024 **Ref No** - 2122 **What you can expect from us** - We offer a...

  • Repairs Assistant

    2 weeks ago

    Accrington, Lancashire, United Kingdom Onward Homes Full time

    Repairs AssistantFull Time Salary- £25,700Employment Type Full timeHours Per Week 35Region LancashireLocation 1a Enterprise Way, Accrington, BB5 0FRContract Type PermanentJob Type Property ServicesClosing Date 16/04/2024Ref No 2122What you can expect from us We offer a competitive salary of £25,700 per annum 32 days annual leave plus bank holidays a total...

  • Repairs Surveyor

    1 month ago

    Accrington, United Kingdom Onward Homes Full time

    Repairs Surveyor **Full Time Salary** - £38,050 **Employment Type** - Full time **Hours Per Week** - 35 **Region** - Lancashire **Location** - 1a Enterprise Way, Accrington, BB5 0FR **Contract Type** - Permanent **Job Type** - Property Services **Closing Date** - 21/03/2024 **Ref No** - 2097 **What you can expect from us** - We offer a competitive...

  • Repairs Surveyor

    3 weeks ago

    Accrington, United Kingdom Onward Homes Full time

    Repairs Surveyor **Full Time Salary** - £38,050 **Employment Type** - Full time **Hours Per Week** - 35 **Region** - Lancashire **Location** - 1a Enterprise Way, Accrington, BB5 0FR **Contract Type** - Permanent **Job Type** - Property Services **Closing Date** - 02/07/2024 **Ref No** - 2177 **What you can expect from us** - We offer a competitive...

  • Repairs Surveyor

    2 weeks ago

    Accrington, Lancashire, United Kingdom Onward Homes Full time

    Repairs SurveyorFull Time Salary- £38,050Employment Type Full timeHours Per Week 35Region LancashireLocation 1a Enterprise Way, Accrington, BB5 0FRContract Type PermanentJob Type Property ServicesClosing Date 21/03/2024Ref No 2097What you can expect from us We offer a competitive salary of £38,050 per annum:32 days annual leave plus bank holidays a total...

  • Customer Service Administrator

    2 weeks ago

    Accrington, Lancashire, United Kingdom Cummins Mellor Recruitment Full time

    Our client has worked with businesses nationally, providing fast and efficient machine tooling service provision. Focused on consistently delivering a first rate customer experience, they seek someone to work alongside their customer service sales teams to manage the front end customer accounts.The role offers opportunities for personal and professional...

  • Repairs Administrator

    1 month ago

    Accrington, United Kingdom Page Personnel - UK Full time

    Great opportunity to join a Housing Assocation based in Accrington. - On-going temporary role, Hybrid working **About Our Client**: The company operates within the not-for-profit and charities sector, boasting a sizeable team of dedicated professionals. Committed to making a difference, this organisation has a significant impact on the community it...

  • Customer Service Assistant

    4 weeks ago

    Accrington, United Kingdom Square Peg Associates Ltd Full time

    Square Peg Associates are representing an international business with an absolute passion for delivering customer excellence. Our client would like you to take charge of the query, delve into the background of the query, and offer a solution in a reasonable time frame for the customer. The customer isn’t always right, though you will have the desire to...

  • Admin and Customer Service

    3 weeks ago

    Accrington, United Kingdom BSBProgeny Ltd Full time

    Job Overview: We are currently seeking an Admin/ Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This role requires strong organisational skills and attention to detail. **Duties**: - Handle and resolve customer...

  • Customer Service Advisor

    3 weeks ago

    Accrington, United Kingdom Fresh Perspective Resourcing Ltd Full time

    Are you a superstar Customer Service Advisor with bags of personality? Do you love having a good chinwag and have a passion for helping people? Then look no further We’re currently hunting for an amazing Customer Service Advisor to join a buzzing close knit team. You’ll get the opportunity to build long lasting relations all whilst having a laugh...

  • Customer Service Advisor

    1 week ago

    Accrington, United Kingdom Totally Wicked Full time

    **Position: Customer Service Advisor** The Electronic Cigarette Company has been changing the world of vaping since 2008. We have an exciting opportunity for a **Customer Service Advisor** to join us at our offices in Accrington. If you would like a job that gives you the opportunity to make it your own, create your own career prospects, and enables you to...

  • Customer Service Advisor

    3 weeks ago

    Accrington, United Kingdom Lancashire County Council Full time

    Salary £23,152 - £23,893 Per annum | Permanent, Full Time, 37 hours per week | Customer Access Service | Pay Award Pending **International Sponsorship **- this role is **not **open to international sponsorship **Are you ready for a new challenge?** **Are you passionate about making a difference in people's lives? **Do you want a job that offers full...

  • Customer Service Advisor

    4 weeks ago

    Accrington, United Kingdom Lancashire County Council Full time

    Salary £21,189-£21,968 per annum | Permanent, Full Time, 37 hours per week | Lancashire House, Accrington | **Are you ready for a new challenge?** Do you want a job that offers full training and ongoing support? A job that is flexible to support your work life balance? A job that is also rewarding, where you know you are making a huge difference in the...

  • Customer Service

    4 weeks ago

    Accrington, United Kingdom Search Consultancy Full time

    Customer Service Advisor Accrington No weekends and evenings! Monday to Friday, 9am to 5pm Hybrid working: 3 days office and 2 days work from home!!! **Salary**: £22,000 per annum Great benefits: 25 days + 8 bank holidays, Company bonus scheme Amazing offices in Accrington, easily accessible from the M65. Opportunity for international travel. Lots...

  • Customer Service Advisor

    3 weeks ago

    Accrington, United Kingdom Lancashire County Council Full time

    Salary £23,152 - £23,893 Per annum | Permanent, Full Time, 37 hours per week | Adult Social Care Team | Pay Award Pending **International Sponsorship **- this role is **not **open to international sponsorship **Are you ready for a new challenge?** **Are you passionate about making a difference in people's lives? **Do you want a job that offers full...

  • Customer Service Advisor

    2 weeks ago

    Accrington, Lancashire, United Kingdom Pertemps Leeds Full time £26,208

    Customer Service Advisor(Days)Salary:£26,208 per year + benefits Hours: 4 days at 7am - 7pm followed by 4 days off then repeat Immediate start availableWe are now working with an exciting transport company for Customer Transport Controllers based in Clayton-Le Moors, on a permanent full time basis. If you are searching for a role with genuine prospects,...

  • Customer Service Assistant-school Leisure Assistant

    3 weeks ago

    Accrington, United Kingdom Vivify Venues Full time

    This role comprises **evenings, weekends**, and **school holiday camps!** **Contract Type**:part time, 0 (zero) hours, permanent **Address**: Hilltop Dr, Marple, Stockport SK6 6LB **Job Purpose**:To welcome our Hirers and their groups into the schools’ facilities ensuring all facilities are opened and set up on time for each group to be able to enjoy...

  • Customer Service Advisor

    2 weeks ago

    Accrington, Lancashire, United Kingdom Pertemps Network Group Full time

    Customer Service Advisor (Nights):£29,052 Per Annum Full TimePermanentAccrington, LancashireCustomer Service And Call CentreJob Description:Customer Service Advisor (Nights)Salary: £29,052 per year + benefitsHours: 4 nights at 7pm - 7am followed by 4 days off then repeatExcellent progression opportunities for people who really want a careerImmediate start...

  • Customer Service Assistant-school Leisure Assistant

    6 days ago

    Accrington, United Kingdom Vivify Venues Full time

    This role comprises **evenings, weekends**, and **school holiday camps!** **Contract Type**:part time, 0 hours, permanent **Address**: Haworth St, Oswaldtwistle, Accrington BB5 3EA **Job Purpose**:To welcome our Hirers and their groups into the schools’ facilities ensuring all facilities are opened and set up on time for each group to be able to enjoy...

  • Planning Support Services Officer

    3 weeks ago

    Accrington, United Kingdom Onward Homes Full time

    Planning support services officer **Full Time Salary** - £30,650 **Employment Type** - Full time **Region** - Lancashire **Location** - 1a Enterprise Way, Accrington, BB5 0FR **Contract Type** - Permanent **Job Type** - Property Services **Closing Date** - 05/04/2024 **Ref No** - 2113 **What you can expect from us** - We offer a competitive salary...