Team Administrator

4 weeks ago


Archway Station, United Kingdom Whittington Health NHS Trust Full time

**Job Title**: Administrator, Social Emotional Mental Health (SEMH)

We are seeking a skilled administrator to join our integrated CAMHS Central Point of Access (CPA). The role sits within Whittington Health, with close links to Islington Council Children’s Services. The role plays a vital role in both administration duties, and supporting the ongoing development, review, and adaptation of the CPA.

Duties include providing high quality Administration support to the Child and Adolescent Mental Health Service Intake Team (CAMHS), working in close collaboration with the Joint Managers, Service Manager and Associate Director for CAMHS, (the management team).

The post holder will directly support the administration within the Intake Team.

1. To be the first point of call for SEMH duty and advice referrals and enquiries. Taking telephone calls and messages on behalf of the team in a professional and knowledgeable manner.

2. To have a good understanding of the services and offers provided by the CAMHS Teams, partner agencies and CSCT services

4. Using the LBI Network account to register referrals onto EHM; this may include registering new client records and updating records, uploading documents and adding general notes when required. Training will be provided.

5. Using RIO to add progress notes and upload referrals and documents to Rio, register referrals and appointments to clinician’s diaries. To ensure that an accurate and up-to-date patient record is maintained by updating Rio as necessary. Training will be provided.

7. To provide secretarial and administrative support to the Social Emotional Mental Health Team clinicians, (CAMHS and Barnardo’s clinicians), including copy typing of appointment letters and other documents as required by the team.

9. To provide cover for the Project Manager in their absence

10. To carry out any other duties commensurate with the grade as directed by the line manager

Medical services have been delivered on the Whittington Hospital site for over 500 years. On 1st April 2011, Whittington Health was launched as a new Integrated Care Organisation (ICO) comprising The Whittington Hospital NHS Trust, NHS Islington and NHS Haringey. The Whittington and the community health services in Islington and Haringey are award winning organisations, delivering acute and community based health services to a population of 443,000 people.

The organisation is the biggest employer in the area, with over 4,500 staff; delivering healthcare not only on the acute hospital site which has 420 beds, but also from a variety of other community based health centres and through visits to patients homes across the boroughs to address the health needs of the local population. Whittington Health also works with other health, social care and voluntary sector partners to support patients and service users from their initial appointment whether it be with a community health team or at the hospital, all the way through to treatment and tailored after care.

We are one of the three main teaching campuses for the Royal Free and University College Medical School.

Our ICARE (Innovation, Compassion, Accountability, Respect and Excellence) Values not only help us shape what we do, but also how we do it and why. They are fundamental to the way we do business and care for our patients.

MAIN DUTIES AND RESPONSIBILITIES - SEMH Team
1. To be the first point of call for SEMH duty and advice referrals and enquiries. Taking telephone calls and messages on behalf of the team. Communicating with service users and professionals from CAMHS and other external agencies in a professional and knowledgeable manner
2. To have a good understanding of the services and offers provided by the CAMHS Teams, partner agencies and CSCT service
4. Using the LBI Network account to register referrals onto EHM; this may include registering new client records and updating records, uploading documents and adding general notes when required. Training will be provided
5. Using the Whittington Trust account to add progress notes and upload referrals and documents to Rio, register referrals when required and add Enhanced Enquiry appointments to clinician’s diaries. To ensure that an accurate and up-to-date patient record is maintained by updating Rio as necessary. Training will be provided
6. To record all appropriate referrals onto the Master SEMH Spreadsheet and ensure that the data is accurate and updated in a timely manner
7. To provide secretarial and administrative support to the Social Emotional Mental Health Team clinicians, (CAMHS and Barnardo’s clinicians), including audio and copy typing of appointment letters and other documents as required by the team
8. To prepare the CAMHS Thursday meeting discussion list, attend the meeting and take minutes as requeste
9. To provide cover for the Project Manager in their absenc
10. To liaise on behalf of the teams with other departments within LBI and Whittington Trust (Human Resources, IT


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